Job Description

P
osition: Assistant Store Manager - 40 hours per week
L

ocation: Samsonite, Westfield Shopping Centre - Unit 1208, London W12 7HT
A

vailability: As soon as possible


J

ob Purpose
A

ssists the store Manager in coordinating the daily operations of the store and the daily activities of the sales team. O
ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability. M
aintain high standards in all spheres of responsibility within the branch. C
ontribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager. W
ork jointly with the Manager to implement Company Policies and Procedures. R
un the store in the absence of the Manager. P

rincipal Accountabilities
C

ustomer Service/Sales
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ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. I
ntroduce selling benefits and various features of merchandise range. M
aximise sales through detailed product knowledge and add on sales. B
e knowledgeable about store layout, products and stock availability. D
eal with customers in a polite and efficient way, always considering their needs. H
andle customer complaints tactfully, always adhering to company policy. P
rocess transactions in an efficient and professional manner in line with Company Procedures. P
rocess refunds and exchanges in line with company procedures. B
e fully aware of Samsonite after sales service, supplier's warranties and areas covered. E
nsure staff are fully conversant with sales promotions, incentives and product brochures. M
onitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed. T
o be aware of all sales figures and targets on a daily/weekly/period basis. C
ommunicate to the Area Manager and Store Manager any factors affecting local trading conditions. E
nforce excellent customer service through the emphasis on client books, attention to customers and development of staff. C
ommunicate to the Manager/Area Manager any factors affecting local trading conditions. S

tock/ Merchandising
P

rocess deliveries and communicate any errors in an efficient manner. E
nsure backup stock and stockrooms are kept in order. B
e knowledgeable of all products (current and new) and selling benefits. A
ssist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers. M
aintain a neat, clean and well-organised shopping environment. I
mplement correct usage of interior signage. P
rocess returns in accordance with Company Procedures. R
ead and action relevant Head Office communication. C
arry out stock counts as directed. Assist in the management and control of stock. L
iase with Management and Head Office departments to ensure stock packages are maintained. P

ersonnel
C

ommunicate in a professional manner with staff at all levels. A
ssist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained. A
ssist management in training, developing, organising and leading the Sales team. D
evelop and motivate the team through regular training, assessment and promotion. A
ssist in review/disciplinary meetings with Store Manager. T
o ensure welfare of all members of staff in relation to working conditions. E
nsure any store problems are communicated to Store Manager. C

ommunication
R

eport and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager. A
ctively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc, and to encourage an exchange of information and ideas. R
eport merchandise status - fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit. O

peration /Administrative Duties
O

pen and close the store following company procedures. Report any late openings to the Area Manager. O
perate daily banking procedures ensuring all relevant administration is always up to date. C
arry out stock and personnel administration and ensure a timely despatch. H
andle telephone enquiries in a polite, helpful and efficient manner. E
nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. C
omplete regular audits as per Company Policy. S

ecurity
E

nsure the safe is locked and secure at all times. E
nsure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions. T
o ensure that any security issues are acted upon where possible and reported to Management. W
ork with Store Manager to identify and address any all issues with regard to external and internal losses. T
o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H

ouse Keeping
M

aintain high standards within the branch. E
nsure that cleaning is carried out daily and look after all fixture fittings and stock E
nsure all equipment is maintained to required standards. A

ttendance
T

o report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time. I
f absent or late, to contact the store Manager at the earliest opportunity to allow for any alternative arrangements to be made. T
o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. A

ppearance
M

aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. E
nsure that your team meets the dress code and appropriately represents the Company at all times. T
o ensure a copy of the dress policy is discussed and hand delivered to each employee H

ealth & Safety
E

nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. C
heck First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards. A

dditional Responsibilities
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