Job Description

We are seeking a motivated and dynamic Assistant Store Manager to join our team. The ideal candidate will play a pivotal role in supporting the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. This position requires strong organisational skills, effective team management, and a passion for retail excellence.



In addition to providing an exciting position for an individual keen on the Assistant Manager level, this presents an excellent chance for someone with aspirations in future Store Management. We can support you to learn and grow .

Salary:

up to 26,000 basic, plus store bonus scheme dependent upon the store sales performance. Current annual average sales bonus earnings are around 2000.



Hours of Work - 38 hours per week on a rota to cover the store opening hours of Monday to Friday 8am to 6pm Saturday 9am to 6pm and Sunday is 10am to 4pm. You will work 5 days out of 7.



Having recently undergone an exciting business transformation, and with new owners focusing on investment, driving sales and brand awareness, Tile Giant is looking for new colleague to join us as an Assistant Store Manager at our Bracknell Store.



Serving our retail and trade customers from over 40 stores across the UK and through web sales, we offer a range of tiles from ceramic and porcelain to natural stone and mosaics, plus tiling accessories. We pride ourselves on providing quality customer service and in-depth product knowledge, whilst being at the forefront of trend-setting designs and decorative fashion.



As an Assistant Store Manager you will have real passion for driving sales and working with the team to deliver the Tile Giant strategy. You will model our service culture and lead a team to do the same. Working with your Store Manager, you will help run the store as if it was your own business, so your planning, decision and communication skills are key. As a leader of people, you will be required to develop the store and its business.

Main Duties include:

Leading and training the team to provide excellent customer service

Ensuring the team are effective and productive

Working with the team, peers and Regional Operations Manager to improve the business

Maximising profit and turnover

Managing costs and margins

Planning to deliver KPIs and being able to empower the team to deliver

Planning key merchandising in a timely manner and ensuring stock management routines are in place

Building relationships with customers and local Traders

Proactive interactions with customers

Supporting the store manager to ensuring all store colleagues are adhering with Health and safety policies and procedures



NB - This role requires a degree of heavy lifting, Tile Giant have a duty of care towards ensuring all employees are kept safe during work hours, however employees also have a duty of care and responsibility to ensure they take care of their own Health and Safety. Therefore, it is a requirement that a person should be physically fit to carry out heavy loads and manual handling tasks.

Role Requirements - We'd love to hear from you if you:

Have experience within the retail sector with a minimum of 2 years' supervisory experience

Are passionate about improving performance and sales, and delivering a high standard of customer service

Able to build positive and effective professional relationships

Act with integrity

Are respectful, fair and consistent in approach.

Excellent decision maker with very good communication skills

Hold an excellent work ethic and communication skills

A commitment and drive to go the extra mile

Have a warm and approachable personality

Have an ability to carry out manual handling duties up to 25kg

Can be independent and flexible

Prepared to learn all about the products and the different dimensions we offer, how the products should be used and demonstrate them in hand to customers

Able to work weekends

Benefits - What we give you:

Ability to earn extra every month for every sale made through our team commission scheme.

Quarterly store manager bonus scheme

A comprehensive induction

Further Training and Continued Professional Development

Birthday day off

30 days annual leave inclusive of bank holidays

Long service awards

Pension through The People's Pension

Death in Service benefit of 3 x your salary

Enhanced family leave

Enhanced sick leave

On site parking

Staff discount

PPE provided ( Steel Toe Cap boots, Gloves and uniform)



Salary

upto 26,000 plus Bonus and Commssion

Hours

38

Contract type

Permanent

Location

Bracknell

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