Job Description

Job Overview

We are seeking a motivated and dynamic Assistant Store Manager to join our team. In this role, you will assist the store manager to manage a busy charity store, one of the 6 operated by City Hospice in Cardiff and the Vale of Glamorgan in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. You will play a key role in leading and developing staff while maintaining a well-organised and efficient store environment.

Duties

Assist the Store Manager in managing store operations and achieving sales targets. To be responsible in supporting the store manager with generating sufficient stock donations through pro-active and positive relationships with the local community and businesses To create and maintain excellent window and store displays. To support the store manager with implementing effective and competitive pricing in store, within the guidelines provided. Supervise and train staff, fostering a positive team environment. Communicate effectively with team members to ensure clarity in tasks and objectives. Handle administrative tasks including inventory management, scheduling, and reporting. Maintain high standards of customer service by addressing customer inquiries and resolving issues promptly. Implement merchandising strategies to enhance product visibility and appeal. Ensure compliance with company policies and procedures, including health and safety regulations. To undertake daily health & safety checks, as directed and to be the appointed first aid contact within the store in the absence of the store manager. Manage time effectively to prioritise tasks and meet deadlines. To Manage and regulate a rota, ensuring that sufficient cover is available in store , ensuring that leave is planned effectively in the absence of the store manager. To support the store manager to recruit, train and manage volunteers - ensuring that they are competent to carry out the duties required of them.

Requirements

Proven experience in retail management or supervisory roles is preferred. Strong leadership skills with the ability to motivate and develop a team. Excellent organisational skills with keen attention to detail. Effective communication skills, both verbal and written, with strong phone etiquette. Time management skills to handle multiple priorities efficiently. Bilingual abilities are an advantage but not essential. Proficiency in administrative tasks related to retail operations. A passion for delivering outstanding customer service. Experience working within the charity Sector Knowledge of retail operations including stock handling and merchandising
In this role you will be required to complete a Disclosure Barring Service (DBS) check (formerly Criminal Record Bureau Enhanced Disclosure Check) as part of City Hospice pre-employment procedures.

Join us as an Assistant Store Manager where you can grow your career while making a significant impact on our store's success!

Job Types: Part-time, Permanent

Pay: 18,432.96 per year

Expected hours: 22.5 per week

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Sick pay Store discount
Application question(s):

Are you able to work weekends, including Sundays, as part of a flexible work schedule? Are you comfortable working with and supervising volunteers in a charity retail environment? Do you have previous experience in a retail supervisory or management role (e.g., Assistant Manager, Supervisor, Team Leader)?
Experience:

Retail management: 2 years (required)
Work Location: In person

Application deadline: 08/08/2025
Reference ID: Assistant Store Manager