Job Description

Assistant Technical Services Manager

Location:

London Bridge

Hours:

08:00-17:00, Monday-Friday

Salary:

To be discussed at interview

Position Overview

The Assistant Technical Services Manager reports directly to the Technical Service Manager and serves as a key stakeholder in REM operational delivery within a critical facility. This role includes direct line management of the engineering team and accountability for effective people management.

Core Responsibilities:

Team Leadership & Management:


Supervise, coordinate and lead the site-based engineering team in delivering the Statement of Work

Provide direct line management and people management for engineering team members

Conduct performance appraisals for direct reports and set clear individual objectives

Review engineering competency, identify skills gaps, and manage future training requirements

Ensure contract is staffed by competent teams with effective succession planning

Maintain minimum staffing levels onsite and arrange shift coverage as required

Coach team members to ensure consistent capability across the engineering team

Technical Operations & Systems Management:


Operate all facility systems competently, effectively and efficiently

Control all activities relating to technical operation of building systems including MEP assets

Ensure compliance with statutory regulations and Critical Facilities Risk Management standards

Monitor utilities usage and report abnormalities or energy savings opportunities

Manage onsite critical spares including site stock register and monthly auditing

Maintain accurate and up-to-date asset database records

Client & Stakeholder Management:


Work closely with Account teams to achieve 100% Critical Facilities uptime

Attend and deliver weekly operations meetings and client meetings as requested

Support site Facilities Managers with projects, contractors, and MEP works

Ensure immediate notification of critical equipment issues with relevant reports and recommendations

Prepare specialist vendor visits for site FM approval

Reporting & Documentation:


Assist Account Team with Monthly and Quarterly Engineering Reports

Prepare information for monthly Engineering reports

Compile and manage engineering risk register

Report on critical systems availability and asset reliability

Handle critical incident (2-2-2) and near miss reporting with after-action reviews

Provide technical reports and improvement recommendations as required

Health & Safety Leadership:


Promote "Safety First" culture in line with JLL Cardinal Rules of Safety

Ensure safe, professional and conscientious conduct of all personnel

Drive Health and Safety culture throughout the team

Apply knowledge of safe systems of work and compliance requirements

Additional Duties:


Support CAFM systems and helpdesk while maintaining SLA and KPI targets

Provide emergency engineering relief cover (may require temporary shift work)

Participate actively in site escalation processes including on-call emergency response

Communicate and implement technical/legislative updates effectively

Provide ONWH support for critical works when required

Essential Qualifications & Requirements:

Technical Qualifications:


Electrical/Mechanical Engineering background

C&G Parts 1 & 2 or equivalent/higher qualification

C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification

18th Edition IEE: Wiring and Installation (desirable)

Skills & Experience:


Strong communication skills across all staff levels

Proven ability to lead, motivate and direct engineering teams and shift leaders

Advanced IT and report writing capabilities

Ability to work under pressure while remaining calm and clear-thinking

High level of initiative with drive for continuous operational improvement

Full understanding of customer needs and expectations

Ability to comprehend and act on verbal and written instructions

Personal Attributes:


Smart, presentable corporate appearance

Enthusiasm and demonstration of pro-activity, diligence, and alertness

Integrity, honesty, and punctuality

Willingness to participate in internal training programmes

Commitment to attending on/off-site training (may require nights away from home)

Previous experience considered even if not meeting all technical qualifications (subject to Operations Director approval)

This job description serves as a guideline and is not fully inclusive or exclusive of all duties required. Additional tasks and responsibilities may be requested as needed.