Job Description

Job Reference
004319
Function
Planning and Regulation
Salary
33,699 to 37,105 pa - pro rata for hours worked
Status
Full Time
Job Type
Fixed Term Contract
Hours Of Work
37

Assistant Technical Support Manager

More details

JOB TITLE Assistant Technical Support Manager


POST NUMBER 004319


WEEKLY WORKING HOURS 37


SALARY RANGE 33,699 to 37,105 pa - pro rata for hours worked.


TYPE OF CONTRACT 2 year fixed term


LOCATION Stevenage / Hybrid




ABOUT THE ROLE




To assist in leading the continuous development and delivery of Stevenage Borough Council's Planning and Regulatory Service technical support team and ensure that it provides the full range of statutory and non-statutory and planning and regulatory processing services in line with the Service objectives, including optimising efficiency and service quality outcomes to all users.




As the Assistant Technical Support Manager, you will take a lead role along with the Technical Support Manager in the implementation of continuous improvement to the service in order to support the planning and regulatory service aspirations as a centre of excellence. You will support and lead the optimisation of workflows, service design processes to provide customer centric outcomes as well as respond to the needs of the business to deliver a high-quality service to stakeholders by proactive analysis of data and constant iteration of processes to maximise delivery.




You will also assist in leading and developing individual technical support officers to provide cost effective and efficient administrative support, provide support to the leadership team, all service specific procurement exercises, develop performance metrics, monitor and provide management reports to guide the team and service performance and ensure the continuous evaluation of performance metrics.




ABOUT YOU




You will need to have a genuine interest in the planning and regulatory environment and an interesting in ensuring our community in Stevenage thrives. Our ideal person will have experience working within a planning and / or regulatory service, in a busy customer focused area and have fantastic communication skills as you will engage with the public and ensure the service aligns with our corporate standards. Plus, you will assist in leading in the delivery of process improvements, enhanced communication strategies and training programs.


OUR BENEFITS


Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants Flexible working: available upon request, subject to operational requirements. Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. 25 days holiday rising to 31 days (depending on Local Government service) An extensive range of learning and development opportunities Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues Season ticket loans and discounts for public transport Cycle to Work scheme Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) Discounted Health and Fitness membership Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.


HOW TO APPLY





For an informal discussion about this role please contact


Name Kelly Cooper


Job Title Assistant Technical Support Manager


Email Kelly.Cooper@stevenage.gov.uk







Closing date for receipt of applications: 03 November 2025


Interviews will be held: week commencing 10 November 2025




Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date




Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board




Stevenage Borough Council is committed to Equal Opportunities for All.



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