Job Description

Moulsham Street, Chelmsford CM2 0LS, UK
26,500 per annum
Permanent
Advertised on: 21/07/2025
Assistant Travel Branch Manager
Location: Braintree & Chelmsford (flexible between branches)
Hourly Rate: 12.69 + uncapped commission (0.5% on personal sales & branch performance)
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Help lead two thriving travel branches at the heart of a values-driven business!
Are you a passionate travel professional with a flair for leadership and sales? We're looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches.
This role offers the chance to coach and inspire a dedicated team of travel consultants while helping customers plan unforgettable holidays - from UK breaks to worldwide escapes and luxury cruises.
You'll play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches.
What You'll Be Doing:

• Assist the Travel Manager in overseeing both branch operations and achieving commercial targets
• Lead by example in delivering exceptional customer service and expert holiday advice
• Support with staff coaching, training, and development
• Contribute to daily and weekly performance reporting
• Assist with the sale and handling of foreign currency
• Confidently create and book complex travel itineraries, tailoring each trip to customer needs
• Maintain high branch standards in line with company policies and procedures

What You'll Bring:

• Minimum 2 years' experience as a Travel Consultant
• Passion for global destinations and the travel industry
• Excellent communication and interpersonal skills
• Strong customer service and sales ability
• Accuracy, numeracy, and IT proficiency

Desirable (but not essential):

• Experience in a similar Assistant Manager role
• Familiarity with the Tarsc CRM system
• Bureau de Change experience
• A recognised travel qualification

Why Join Chelmsford Star Co-operative Society?
As a co-operative, we do things differently. We're owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first - from our colleagues to our customers.
Benefits Include:

• Uncapped commission on bookings
• Additional commission based on overall branch performance
• Holidays at cost price through our agency
• Weekly pay
• Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores
• Up to 20% in Quadrant Department Stores
• Long Service Awards
• Death in Service cover
• Self-contributory pension & health plans
• Access to educational trips with tour operators

Apply Now
If you're ready to step into a leadership role and share your love of travel with customers and colleagues alike, we'd love to hear from you. Help us create memorable journeys - and enjoy one of your own with a rewarding career in travel.
No agencies please.