Job Description

The Good Travel Company is expanding - and we're looking for a Travel Branch Manager to lead our new Dumfries office!

Are you ready to take the next step in your travel career and make your mark?

Join The Good Travel Company, a proud member of the Hays Independence Group and an award-winning, fourth-generation family business.

We're launching a brand-new travel agency within our well-established currency exchange business in Dumfries -- and with an already high customer footfall, this is an exciting opportunity to grow something special from day one.

What You'll Be Doing

Managing and developing the Dumfries travel branch Handling customer enquiries in person, online, and by phone Creating tailored travel offers, detailed itineraries, and travel documents Passionately advising clients and curating unforgettable travel experiences Proactively selling special promotions and exclusive offers Building lasting customer relationships through outstanding service Working closely with suppliers and the wider Good Travel team to deliver business growth

What We're Looking For

You are an ambitious and service-driven travel professional with:

Minimum 2 years' experience in the travel industry (agency, tour operator, or homeworking) Excellent destination and product knowledge across key global regions A genuine passion for travel and customer service Strong sales and communication skills Flexibility, initiative, and the ability to thrive under pressure Availability for a full-time role (40 hours per week) Residence within commutable distance to Dumfries
Previous management or supervisory experience is desirable but not essential -- the right attitude and drive to lead will stand out most.

What We Offer

Competitive salary - negotiable based on experience Uncapped performance-based bonus scheme Paid travel opportunities - experience our suppliers' products firsthand Exclusive staff travel discounts - make your own dream holidays a reality Career growth - play a key role in shaping and growing a new branch Supportive, family-run culture with the backing of a national brand
If you're excited about leading a new chapter in our Dumfries journey and helping customers create unforgettable holidays, we'd love to hear from you!

Apply now with your CV and a short cover letter telling us why you're the perfect fit. Successful applicants will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company events Company pension Employee discount Health & wellbeing programme Sick pay
Work Location: In person