Job Description

About The Role

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Core Purpose

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Assisting the Travel Manager with the day-to-day operations of both branches, you will be expected to inspire, support, motivate and coach our team of consultants. Leading by example, you will assist in delivering exceptional customer service to maximise sales and overall profitability.






You will be passionate about travel and travelling and can confidently assist customers selecting a holiday to meet their requirements whether this is a summer holiday, Cruise or UK break.

Accountability & Impact

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The post-holder is expected to fulfil the following key measures of performance;


+ Excellent product knowledge and the ability to understand customers' requirements to assist with the selection of a holiday confidently and enthusiastically.
+ Advise and guide customers regarding holiday locations demonstrating knowledge and experience of worldwide popular tourist destinations.
+ Have the ability, experience and confidence to assist customers with complex travel itineraries.
+ Maximise sales, whilst assisting the Travel Manager to ensure the overall profitability of the branches.
+ Assisting with the supervision, coaching and development of branch staff.
+ Prepare daily and weekly performance reports.
+ Assist customers confidently with the purchase foreign currency.
+ Provide professional and excellent customer service.
+ Assist with maintaining branch standards.
+ Adherence to Society policies and procedures.

Working with Others

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The role involves considerable interaction with customers and requires excellent interpersonal skills.






The role involves interacting with Society staff at all levels and representatives of suppliers.






The post-holder must be able to communicate confidently and clearly.

Skills & Knowledge

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Essential:


+ Knowledge & passion for worldwide popular tourist destinations.
+ Excellent communication skills and customer service.
+ Good accuracy and numerical skills. ? Competent IT skill.
At least 2 years' experience as a Travel Consultant.
+ Desirable
+ Knowledge of Tarsc CRM System.
+ Bureau De Change experience.
+ Experience as an Assistant Manager in a Travel Agency.
+ A recognised travel qualification.

About Us

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About Us

Chelmsford Star Co-operative Society Ltd was established in 1867, following a meeting of workers from a local ironworks, 23 years after the founding of the first Co-operative Society. We began trading in a small shop on Tindal Street, Chelmsford, and later merged with the Braintree and West Essex Co-operative in the late 1960s.



The Society provides goods and services throughout Mid Essex to both members and customers. Our family of businesses includes food, travel, funerals, and department stores.


Benefits:



- We offer our employees the following benefits:
- 28 days of annual leave (including bank holidays) on a pro-rata basis
- Auto-enrollment in our pension scheme
- Employee discounts across all Society trading divisions
- Flexible working hours
- Death in service benefit
- Free tea and coffee during breaksChelmsford Star Co-operative Society Ltd is committed to ensuring that our recruitment process is as fair and inclusive as possible for everyone.



All Locations

All Locations:

Chelmsford
Vacancy Type

Vacancy Type:

Permanent
Trading Division

Trading Division:

Travel
Advertising Salary

Salary Details:

26,500