Job Description

We're building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link .

About This Role:

We're looking for a full-time Associate Community Manager to join our Customer Success team reporting to the VP, GTM Transformation. This role is a hybrid role based out of our London office.


In this role, you'll play a key role in enhancing Gainsight's customer engagement and community experience by fostering meaningful interactions, ensuring timely responses to member queries, and creating a welcoming space for customers to connect, share feedback, and learn from peers. This is a great opportunity for someone who thrives in a dynamic, customer-centric environment and enjoys working cross-functionally with teams like Customer Success, Product, and Marketing. The ideal candidate brings strong skills in community management, communication, and customer relationship building.

What You'll Do:

The core responsibility of this role is to monitor all content posted in the community on a daily basis to ensure it adheres to our guidelines and that all community members have a fantastic experience. In practice, this will involve:


Community Moderation: Monitor and review user-generated posts, comments, images, and content to ensure they comply with the community's guidelines. Community Engagement: Engage with community members in a friendly and professional way to encourage respectful discussions, promote positive engagement, and create a welcoming atmosphere for everyone. Content Curation: Edit and optimize titles, tags and other topic fields to maximize findability and value to others. Content Assignment: Assign topics that need a reply from Gainsight to appropriate subject matter experts. Cross-Functional Collaboration: Work with colleagues across Gainsight to highlight important topics and ensure community members receive timely and accurate responses. Privacy Protection: Remove personal information from posts to maintain the safety and privacy of members. Community Engagement: Engage with community members in a friendly and professional way in order to foster a positive atmosphere.
Alongside these core activities, there will be opportunities to be involved in and learn about many of the broader facets of enterprise communities. For example, capturing data, maintaining an advocate program, coordinating activities cross-functionally, attending online and in-person events, creating content, and much more. In this role, you will be reporting into the Community team leader and be a part of the broader Digital Customer Success team, inclusive of Education, Community, and Digital Customer Success. You will be exposed to self-service and digital-led strategy with an opportunity to develop a community management career.


This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

Excellent Communication Skills: Ability to communicate clearly and engagingly in English with our community members and teammates internally. Attention to Detail: Keen eye for detail to ensure content quality and adherence to guidelines. Process-oriented: Aptitude for working in a consistent and process-oriented way. Organizational Skills: Strong ability to manage multiple tasks and priorities effectively. Human Touch: Ability to engage with community members in a warm, approachable, and professional manner. Tech-Savvy: Comfortable using a variety of software and tools.

Nice-to-have skills or experience:

Experience with Online Communities: Previous experience in community management or involvement in a hobby-related community is a plus. Experience with Gainsight: Experience with Gainsight is a big plus, particularly if you have some experience as a Gainsight CS admin!

Why You'll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits:

At Gainsight, we believe great work happens when teammates feel fully supported.


We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values

We are guided by our values and our mission to be living proof you can win in business while being Human-First . Learn more here .

Our Growth Opportunities

From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos

No explanation needed. Just watch them here!

If this sounds like the right role for you, we'd love to hear from you.

Additional Information:

We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com .

If you're applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.