Job Description

Are you an experienced, dynamic and strategic leader driven by excellence, collaboration, and operational efficiency? Do you have experience in managing Health Care services? Or a desire to enter into this dynamic field?.

This pivotal role sits at the heart of our GP Federation, supporting and delivering services across Primary Care. The role will be acting as a centralised figure across executive coordination, team leadership, compliance, and finance.

You'll be responsible for leading our HQ operations and contract delivery. Developing high performing services, line management responsibilities, managing budgets and supporting complex HR matters. With a balance of tactical expertise and people-focused leadership, you'll enable departments and practices to deliver outstanding service, maximise income, and operate smoothly within regulatory frameworks.

As a trusted colleague in the Executive team, you will not only be responsible for the daily running of the Federation but actively influence the strategic direction of services. Your role is a rare opportunity to drive real impact, create engaging relationships with stakeholders, streamline systems, mentor rising talent, and fine tune performance at every level.

About Us

Salus is a GP Federation formed by the local GP practices within Northeast Hampshire and Farnham 'place' within the NHS Frimley ICB. We hold several contracts supporting Primary Care to deliver services on behalf of GP practices. Our purpose is to develop and innovate Primary Care services to support our patient population and GP practices.

Salus operate a contract for the running of Mayfield Medical Centre. This practice is run as a salaried GP only model, with centralised functions operated by Salus.

ROLE SUMMARY:

This role requires an exceptional senior operational leader to play a pivotal role in the management and delivery of high-quality primary health care services across the Federation. The role will comprise part of the executive Federation leadership team.

The role will be responsible for the management, development and implementation of Federation contractual responsibilities, including strategic input and expansion of service delivery.

The role will provide day-to-day leadership, support and line management of our HQ team.

As part of the senior team this role will also be responsible for the governance of Federation responsibilities. This will include a role as the SIRO (Senior information Risk Owner), description attached.

KEY RESPONSIBILITES AND DUTIES:

This is an indicative list and not intended to be exhaustive.

HQ:

Proactively develop and maintain effective communication across the Federation, partners and relevant outside agencies, striving to ensure that all external facing activity delivered upholds the standards expected and maintains the reputation of the organisation.

To assist the Executive team with the running of the Federation.

To deputise for the Executive team when required and appropriate to do so.

Responsible for ensuring relevant company policies and procedures are in place for the operational delivery of the organisations responsibilities. In line legal obligations and professional bodies frameworks.

Line Management & Team Leadership:

Provide comprehensive direct line management to identified roles within the HQ and Practice team, including but not exhaustive to mentoring, 1:1s and appraisals. Including identified performance management.

Ensure the team is supported and trained to work effectively and efficiently.

Provide accessible operational leadership, functioning as a role model and professional development support.

Identify recruitment needs of the business and provide effective direction and support to ensure correct levels of resource are maintained and retention is supported.

To ensure regular effective communication and meetings are in place to obtain service updates and support effective decision making to ensure timely progress.

This role is required to effectively manage and support escalated HR matters, including disciplinary processes and other complex staffing matters.

IT:

Responsible for ensuring information technology (IT) processes are safe and effective for the Federation. This includes the Federation's compliance with GDPR, along with other relevant professional bodies and legislation.

Finance:

Budget management. To ensure appropriate and effective company spending in line with contractual requirements. Ensuring service delivery is operating within allocated financial envelopes.

To regularly review income and expenditure, identifying areas of cost saving.

To work with the finance team to provide effective direction and input to ensure accurate financial summaries can be provided to the exec team.

To direct and support our GP Practice to maximise income streams

Contract Responsibilities / Service Improvement / Projects:

Identify and establish comprehensive processes and strategies to support the safe and sustainable operational delivery of Federation responsibilities.

Service improvement; to identify and implement performance improvement plans. Liaise with relevant internal and external colleagues in the development of service improvement.

Oversight and support of the GP Practice, to review contractual performance against the Quality Outcomes Framework. Including reviewing and interpreting data / reports, identifying and sharing success and learning, proposing remedial action where improvement is needed and devising action plans as appropriate.

Ensure any quality or safety concerns are identified and acted upon, undertaking investigations and supporting the identification of learning and quality improvement. Management of significant events.

To provide strategic proposals and operational developments to support the organisations growth.

Provide briefing papers and performance summaries to the Exec team.

Corporate Governance & Compliance:

Ensure all relevant regulatory, contractual and other requirements are implemented, monitored and maintained.

To ensure the services and HQ functions are delivered in line with CQC recommendations and compliance.

Ensure corporate governance structures and processes are implemented and adhered to, including ensuring policies and procedures are developed and reviewed to meet company requirements.

Ensuring contractual requirements are met, leading operational assurance visits and reviews, and ensuring robust plans and processes are implemented in response to any areas requiring learning or development, providing assurance to the Boards and relevant others.

To ensure line Management are overseeing the compliance with mandatory and statutory training of their relevant staff. Support and enable the successful delivery of Federation events, supporting with coordination, providing content and leading relevant sessions, e.g. Protected Learning Time/Educational Events.

Support the Executive team to design, implement and review effectives of appropriate governance structures.

Working Relationships:

To work as a flexible member of the Federation providing support and mentoring to other team members when necessary

Providing comprehensive line management to line-managed colleagues, including (but not exhaustively) providing appraisals, 1:1s (monthly as a minimum), welfare checks as required, and ensuring effective management of leave of all types.

To take an active role in the development and embedding of the Federation's culture, values and reputation as providers of high quality services

Encourage supporting staff to collaborate through sharing information and intelligence across different activities

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

o Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights.

Professional Responsibilities and Personal, Professional Development:

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Recognise and work within own competence and any professional code of conduct where a professional registration is held.

Understand own role and scope and identify how this may develop over time.

Identify and manage own development needs

Plan, organise and administer own workload, including audit and project work, and training sessions for members of the team or other identified teams, as appropriate.

Participate in training, supervision and development of students and other learners in the service setting.

Attend local, regional and national meetings of relevance as required and appropriate.

Undertake any other duties commensurate with the post holder's grade as agreed with the post holder's line manager.

All employees should understand that it is their personal responsibility to comply with all organisational and statutory requirements (eg, health and safety, equal treatment and diversity, confidentiality and clinical governance).

Quality:

The post-holder will strive to maintain quality within the Federation and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision.

- Work effectively with individuals in other agencies

- Effectively manage own time, workload and resources

- Seek continuous quality improvement; proactively look for opportunities for themselves and the Federation to improve

Actively seek to deliver and support continuous quality improvement. Lead and support the development of knowledge, ideas and work practice within the service and work area.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.

Support and participate in shared learning across the Federation, practices and wider teams.

Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, incidents and near-miss events.

Assess the impact of policy implementation on care delivery.

Communication:

Support the establishment of processes for internal staff communication to provide regular and timely updates and ensure staff are kept informed of relevant information, updates and changes affecting their work or relevant to the Federation.

Working with relevant colleagues to ensure communications plans are in place projects.

Actively participate in staff communication and development processes, events or programmes.

In addition the post-holder should recognise the importance of effective communication within the team and will strive to:

o Communicate effectively with other team members

o Communicate effectively with patients and carers

o Recognise people's needs for alternative methods of communication and respond accordingly

o Maintain effective working relationships

Contribution to the implementation of services:

The post-holder will:

Apply Federation policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer's, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Note

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities as requested by the Executive Team of the Federation.

Job Type: Full-time

Pay: From 65,000.00 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Ability to commute/relocate:

Hampshire GU11 1AY: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Application deadline: 13/08/2025
Reference ID: Associate Director of Operations