Associate Director/Engagement Manager Analytics - Pharma Domain Specialist Job in WNS

Associate Director/engagement Manager Analytics Pharma Domain Specialist

London, ENG, GB, United Kingdom

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Job Description

Key Responsibilities:

Client Relationship Management: Build and maintain strong client relationships, understand needs, and ensure satisfaction. Proactively engage to evolve current services and solution new opportunities. Project Management: Manage full project lifecycle, including solutioning, planning, execution, monitoring, and evaluation. Ensure on-time, within-budget, and in-scope delivery. Communication and Coordination: Serve as primary point of contact for clients and internal teams. Facilitate communication and align client needs with company objectives. Risk Management: Identify, mitigate, and escalate potential risks and issues. Ensure timely resolution. Performance Reporting: Provide regular project updates to clients and internal stakeholders. Business Development: Identify upselling and cross-selling opportunities. Work with sales team to generate new business. Contract Management: Ensure compliance with contract terms and conditions.

Qualifications

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Analytics SME

Pharma Domain Expertise

Bachelor's Degree

Additional Information

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Skills Required:

Consultative engagement:

Effective in proactive engagement, to suggest and cocreate solutions to relevant use cases and then work with internal WNS Analytics stakeholders to execute

Strong communication and interpersonal skills:

Effective communication with clients and internal teams is crucial for building relationships and managing projects.

Project management skills:

Experience in planning, executing, and monitoring projects, including resource allocation, risk management, and budgeting.

Business acumen:

Understanding of business principles and the ability to align project goals with overall business objectives.

Problem-solving and conflict resolution:

Ability to identify and resolve issues, manage conflicts, and find solutions that satisfy both the client and the company.

Domain and Technical understanding:

Strong pharma domain understanding and experience in leveraging data and analytics to address relevant use cases. Credible as an SME in this area and be seen by clients as a go to advisor/ consultant/ peer

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