Job Description

ID 2634

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The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate's name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.
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Vacancy details

Vacancy title
Associate Infrastructure Engineer (EUC)


Closing date
29/05/2025, 16:00


Advertising basis
Permanent
Actual starting salary
A starting salary of 29,657 will be offered to the successful candidate. This is not negotiable.
Salary range or pay band
EO 29,657 to 33,748
Allowances
Yes
Allowance
Other
Allowance
This post is eligible for the DDaT Allowance as a Group 1 post.
Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Group
Corporate Services and Inspectorates
Directorate
DDaT and Kas
Branch
IT Services
Location (s)
Pan Wales
Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. A list of the Welsh Government's offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.
Purpose of post
The UK wide Civil Service Digital Data and Technology (DDaT) profession consists of people who work in a digital, data or technology specialist role. They design, build, and run government digital services. They are responsible for the way we find, access and use data and for the technology infrastructure which support those services. There are currently about 25,000 people working in the Profession.


The DDaT profession in the Welsh Government supports a range of digital services across the whole organisation. As part of our DDaT profession, you will be a key part of the Centralised Technology Service team and will make a significant and direct contribution for the people of Wales.


Background:


The Welsh Government is the devolved government for Wales with an annual budget of around 15 billion. We are responsible for key aspects of public life in Wales including health, education, the economy, transport, agriculture, and the environment. Welsh Ministers are supported by a workforce of more than 5,000 people with offices in Wales, London and overseas.


Welsh Government priorities are outlined in Welsh Government Programme for government with an overall ambition to build a Wales which is a self-confident, prosperous, healthy nation and a society which is fair to all. The Welsh Government has set out clear priorities for Wales following the UK's exit from the European Union.


We are looking for people who can provide excellent advice and support, can focus resources and have energy and expertise. The Well Being and Future Generations Act provides context for our work.


Digital transformation of public services is vital to delivering the services that the people of Wales expect and need. The Welsh Government currently delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online. The Chief Digital Officer provides a consultancy service of digital and data expertise to business areas across the Welsh Government.


Team/Division Overview:


Working in IT Services as part of the Centralised Technology Service team. This post is to design, implement, maintain, and optimize WGs investment in Microsoft 365 services and solutions. The role will involve providing technical leadership, mentoring junior engineers, and ensuring the successful delivery of Microsoft 365 projects.


It will play a critical role in shaping and maintaining our organization's Microsoft 365 environment. Providing expertise, leadership, and technical prowess that will contribute to the success of Microsoft within Welsh Governments technical estate.





Key tasks
Technical / Operational Delivery Responsibilities:

Coordinate the deployment and provisioning of end user devices, ensuring the delivery, configuration and installation of devices using Microsoft Autopilot and Intune as the delivery mechanisms. Maintain and provide 3rd line support to the Welsh Governments virtual desktop environments to include Citrix desktop as well as Microsoft 365 desktops. Maintain the lifecycle of end user devices, including monitoring device health, conducting regular maintenance, and performing hardware and software upgrades, through Intune configuration profiles and management. Application deployment to be utilised through SCCM and Microsoft Intune in collaboration with Welsh Government in house Application Support team. Implement and enforce security measures to protect end user devices from unauthorized access, data breaches, and malware threats. Stay up to date with industry best practices and regulatory requirements related to device security and compliance. Providing 3rd line support to the IT service team for both production and development areas, providing an escalation point for muti user technical issues. Create and maintain comprehensive documentation, including device configurations, troubleshooting guides, and user manuals. Design and implement standardized device configurations, taking into account hardware, software, and security requirements. Collaborate with cross-functional teams, including IT support, Cyber security, and infrastructure teams, to ensure seamless integration and alignment of end user devices with the overall IT ecosystem. Logging calls within the WG ITSM tool and manage assigned tickets to completion, following standard processes and procedures. Ensure tickets are correctly assigned if unable to resolve at Regional Services level. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Develop trends by monitoring and analysing incoming calls, issues, and support requests. Systematic error analysis and problem recovery Analysing historical data to identify and eliminate potential incidents before they occur. Identifying underlying causes of incidents and preventing recurrences Ensure the KEDB is populated accordingly. Developing workarounds or other solutions to incidents Actively update the Knowledge Database with relevant technical documentation Use the Knowledge Database as a part of Incident/Problem Management process. Always ensure full knowledge of the core WG ICT processes. Contract / Vendor Engagement Responsibilities Technical collaboration and engagement with 3rd parties as applicable

Please note that the DDaT Capability framework mapped role title for the EO grade is: Associate Infrastructure engineer


Working in a team of infrastructure specialists and engineers, an infrastructure engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy.


At this role level, you will:

ensure services are delivered and used as required work with and support third parties to provide infrastructure services

Development opportunities
Your role will form part of Welsh Government's Digital, Data and Technology profession. You will have the opportunity to work with multiple projects and programmes across all areas of Welsh Government, with staff at all levels including senior staff, Ministers, and our Digital Apprentice cohort.


You will help build and improve links and collaboration within the cross-government Digital, Data and Technology community.



Other vacancy related information
Welsh Government intends to introduce the DDaT allowance during 2025. This post is considered a Group 1 post by UK Government's Central Digital & Data Office and therefore will be in the scope of the allowance framework. Any amounts payable under the allowance framework are currently under consideration. This is a hybrid role, but attendance to a Welsh Government office may be required.
This advertisement confirms the overall criteria being assessed throughout this recruitment exercise. For further details on the criteria and evidence required at the application stage, you will need toreview the application form. A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. Candidates who successfully demonstrate that they meet the minimum Experience Criteria will be invited to interview. Interviews will be scheduled, and a date will be confirmed.
You will receive a technical scenario for you to prepare a response to ready for your interview. The technical scenario and instructions will be emailed to you 5 days before your interview.


Vetting level
SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years
Number of posts
3
Contact point for further information regarding the post
ICTServicecontrol@gov.wales