Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



About JLL

We're JLL, a professional services and investment management firm specializing in real estate. We help organizations worldwide achieve their ambitions by owning, occupying, and investing in real estate

JLL Real Estate Management Services (REMS) partners with leading organizations across industry sectors, creating environments that achieve a more human-centric, resilient and responsible approach to shaping a better world of work. With more than 87,000 local and global specialists, the team enables the world of work, serving occupiers and investors of real estate. We improve workplace experiences, drive efficient operations and help our clients achieve their sustainability goals. We provide integrated services, including Workplace Management, Project Management, Property Management and Portfolio Services. Through technology enabled solutions, REMS creates and manages safe and inspiring spaces around the world for people to collaborate, innovate and drive meaningful change anywhere that work is performed. REMS manages over 5 billion square feet of real estate and has averted more than 120 million metric tons of CO2e by advising clients on renewable energy projects.



Property & Asset Management (PAM) delivers property management services across a 275m sq ft portfolio consisting of 2300 assets. We're looking for a talented Associate to deliver exceptional property management for prestigious Central London office assets, working with one of our major institutional clients.



Key Responsibilities

Client Relationship

Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

The relationship with the Client is highly collaborative involving working with the Asset Manager both on site and in their offices.

Lease and Legal Management:

Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest

Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion

Respond to technical queries in regard to the lease or licences

Resolving occupier matters that may influence valuation/investment considerations

Financial Management:

Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge:

Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.

ESG:

Work with various ESG and FM teams on ESG initiatives and implementation.

Align client's ESG strategy with JLL's responsibilities.

Supplier and Facility Management:

Alongside colleagues manage third-party suppliers' performance.

Inspections:

Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.

Formal reporting of inspection to Asset Manager as part of KPI.

Transactions/Transitions:

Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.

To lead the JLL team and provide expert advice to asset manager on all property management matters to support transaction

Client:

Management of formal quarterly meetings with individual asset managers providing expert advice and reporting after.

Understand client PMA, asset strategies, and KPIs that you are responsible for.

Support and deliver all client KPI and deliverables.

Occupier Engagement & Customer Experience:

Engage with occupiers to maintain high customer satisfaction.

Gather intelligence on occupier business activity on behalf of client.

Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners



WorksWorking with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety:

Understand relevant Health and Safety legislation and help implement compliance measures.

Insurance:

Support annual insurance renewal process

Have oversight of all insurance matters across the site

Ownership of end-to-end claims process.

Void property management:

Action necessary management activities on behalf of the client and their insurers.

Fees:

Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

Additional ResponsibilitiesPlay an active role in securing new business and expansion of existing client relationships.

If required line manage team members to guide career progression / manage performance.

Continually driving change and progress in the business to evolve with Client and market demands

Project based work (internal & external)

Identify cross-selling opportunities.

Investigate and remedy pre-existing property management issues.



Candidate ProfilePreferably MRICS qualified with 5+ years in property management

Recognised subject matter expert with proven Central London office experience

Strategic thinker with innovative problem-solving skills

Strong commercial acumen and client relationship skills

Results-driven with ability to set and achieve ambitious targets

Self-motivated leader who fosters teamwork

Excellent communication and negotiation skill

Advanced IT skills, particularly in property management systems.

Sharp analytical and problem-solving abilities

Excels in financial planning and operational reporting

Experience with cross-functional projects



Behavioural SkillsStrong leadership and deep understanding of property/asset management

Strong and professional communication skills (internal & external)



Commitment to innovation and inclusive practices

Adhere to JLL Working Practices guidelines

Provide line management and mentoring

Implement value-added initiatives

Maintain strong presence within PAM team

Contribute and help drive an inclusive office culture



This role offers opportunities for professional growth, flexibility, and personalized benefits while making a positive impact on the real estate industry.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.