Job Description

Are you an experienced, dynamic, and motivated operational manager ready to take the next step in your NHS career? University Hospital Lewisham is seeking an Associate Service Manager (ASM) to join our fast-paced and high-performing Emergency Medicine team .



As ASM, you will work closely with the Deputy General Manager, General Manager, Clinical Leads, and Nursing Leadership to support the day-to-day operational management of our busy Emergency Department (ED), ensuring the highest standards of patient care and performance delivery.



This is an exciting opportunity for someone with strong leadership and problem-solving skills who thrives in a challenging environment where no two days are the same.



The post holders will contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.



Ensure the safe, effective, and efficient delivery of services across the Emergency Department.



Support clinical teams in meeting national performance standards, including the 4-hour ED target and flow targets.



Lead and coordinate operational responses to pressures within the department.



Analyse service data and contribute to performance reports, identifying areas for improvement.



Work collaboratively with multidisciplinary teams to improve patient experience, staff engagement, and service quality.



Contribute to strategic planning and service redesign initiatives in line with Trust objectives.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

The postholder must be able to:

Demonstrable experience in operational service management within an acute healthcare setting (Emergency Medicine experience desirable).



A proven track record in managing people, services, and resources effectively.



Excellent interpersonal and communication skills, with the ability to influence at all levels.



Strong analytical and problem-solving skills.



Ability to remain calm under pressure and make decisions in a fast-moving environment.



Passion for high-quality patient care and continuous service improvement.