Job Description

Job overview

An exciting opportunity has arisen to join Cancer Services at Lewisham and Greenwich NHS Trust as a Band 7 Associate Service Manager. The

role will require cross site working at both University Hospital Lewisham and Queen Elizabeth Hospital.



Experience within Cancer Services and knowledge of Cancer Waiting Times guidance and working knowledge of the Somerset Cancer Registry system is essential, as well as a good understanding of patient pathway navigation. In return we can offer you an interesting and rewarding opportunity to make a valuable contribution to the delivery of patient services.



This post provides an opportunity to join an enthusiastic Cancer Services team within the Trust. This is a key post within Cancer Services and an

exciting opportunity to coordinate the ongoing work and service development across our integrated organisation. We are looking for an innovative, enthusiastic and dynamic individual who is well organised and motivated to join our Cancer Data Team.



Main duties of the job

The post holder will ensure that the patient's pathways are tracked fully by the tracking teams and that the data collected is of high quality to ensure that national and local targets are delivered fully. This involves navigating patients through their pathways to treatment or discharge, ensuring that all patients are escalated in a timely manner to managers & clinical teams when needed and helping with the preparation of MDM meetings, with the aim of improving the care and experience of cancer patients treated within the Trust.



You must enjoy working in a busy environment and be able to prioritise your own workload. You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast paced environment.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

Key Result Areas & Performance:

To assist the Cancer Management Team in ensuring the smooth and effective running of the Cancer Data Team.



To ensure the delivery of the suspected-cancer performance targets for the Trust and that the Trust's access policy is followed, including booking of all initial suspected cancer appointments.



To have oversight on weekly adherence and tracking of the suspected-cancer performance pathways, supporting the Service Manager for Cancer.



Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services



To play an active role within the Cancer Management Team, participating in the full range of the Division's affairs as and when required.



To promote Data quality in line with National Audits and COSD submission requirements



Support in handling of complaints where appropriate, supporting the Service Manager for Cancer.



To maintain shared responsibility, alongside the Service Manager for Cancer, in chairing weekly Cancer Assurance Meetings and to ensure all actions are documented/actioned accordingly.



To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.



To identify and lead change management and redesign projects to achieve access targets.



To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.



To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.



To prepare Business Cases for service developments for submission both internally and externally as required.



To act as the Division's link for both internal and external IT developments, in particular to support the development of the Somerset Cancer Registry system.



To deputise for the Service Manager for Cancer in periods of absence.



Workforce



Create a culture which fosters staff involvement, a progressive attitude to work life issues, is free from harassment and bullying and respects the dignity and diversity of all staff.



Be responsible for the recruitment, management and development of all non-medical staff in area of responsibility, and enable them to deliver a high-quality service and fulfil their individual potential.



To undertake staff appraisal for non-medical staff, setting objectives and identifying training and development needs in accordance with the Trust Performance Management Guidance .



To conduct return to work interviews for any periods of sickness and to monitor and manage sickness absence within area of responsibility.



To take appropriate action with issues of staff discipline, grievance, poor performance and sickness within area of responsibility, in accordance with the Trust's procedures.



As a Trust Manager to carry out investigations of staff management issues in other areas of the Trust as requested



Encourage and support all clinical staff to develop their role in line with national and Trust guidelines.



Encourage the sharing of good practice and process within the Service and across the Trust and professional boundaries.



Establish effective communications and working relationships within own portfolio and throughout the Service.



Establish effective communications and working relationships with other Services, Departments and external agencies.