Job Description

Applications are invited for a Service Manager for the Emergency Department at Ashford and St Peter's Hospital. This is an extremely busy but exciting role and will offer good development opportunities for the right candidate.



You will work collaboratively with the Clinical Lead and Matrons as an integral part of an effective and patient focused triumvirate team to support excellent quality patient care and experience. You will be able to manage and successfully deliver your competing priorities to agreed deadlines in a role where day to day pressures continually fluctuate depending upon demand. You will contribute to the delivery of a clear strategic direction for the ED, effectively manage your finances, and deliver long term transformational improvements in collaboration with clinical colleagues.



We are looking for a collaborative, enthusiastic and proactive leader; a self-starter with extensive NHS management skills and/or experience of working in a similar NHS operational or clinical management role. Emergency or urgent care experience will be an advantage.



It is essential that you are able to work flexibly, including weekends/bank holidays on occasion to support the department. Time off will be given in lieu.



For further information please contact Katherine Long, Associate Director of Operations, Urgent and Emergency Care by email in the first instance ( katherine.long@nhs.net ).

Overview of Responsibilities:

To provide timely, effective, proactive operational management support Assisting the lead clinicians and senior managers as required and ensuring that the Department functions in a responsive, innovative way, and provides the highest possible clinical and performance standards. To support the Associate Director of Operations ensuring that all performance, finance and quality targets are achieved. Developing and implanting lasting solutions to challenges in conjunction with clinical and managerial colleagues. Full understanding of the Department's performance, with the ability to provide regular performance and operational reports for both internal and external distribution. The post holder will oversee and support the management of a team of administrative staff across the Department. To work closely with the Lead Nurse/Matron and the Divisional Director for specialty department to ensure that the department is fully compliant with statutory national and local targets. Evaluate service delivery against projected activity

Key Result Areas:

To have made an effective contribution to reaching the Trust's vision, strategic objectives and key work programmes. To provide leadership and management of specified clinical services. Ensure continuous improvement.

Efficient and effective use of resources to the highest standards of patient care and excellent service delivery



Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.



Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.



We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.



Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.



We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.



We can offer you the full range of NHS benefits/discounts and in addition:



Excellent pension scheme and annual leave entitlement



On-site Nurseries



On-site staff cafes



On-site parking



Support in career development



Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics



Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit:

www.asph-careers.org



Leadership



To provide professional general and operational management support to the Department, working in partnership with the Lead Clinicians, Senior Nurses and others to deliver a high quality and a responsive service. To provide knowledgeable credible operational support to the Department, working with the lead clinicians, management team and clinical offices to ensure that the Department is managed, safe and supports a good patient experience. To take a lead role in developing and sustaining the relationship between other specialties and department across the Trust to establish excellent relationships, strong interface pathways and clear mechanisms for escalation of problems and performance tracking. Participate in routine operational management as part of the Division's manager of the day rota and through active engagement in Trust-wide patient flow and other initiatives to support the urgent care pathway.

Strategic Direction and Business Planning



To support the development of the directorate's strategy and business plans for the department, as part of the annual planning cycle and on an ad-hoc basis as required. In collaboration with Divisional Accountants and HR Business Partners assist the division in the development of high quality business cases for any busy / service developments. Ensure identification of the impact on stakeholders both internally across the organisation and externally and manage working relationships as appropriate. To ensure the establishment and maintenance of good relationships and communication throughout all elements of the Division and with the wider Trust, promoting a culture where clinical and other staff are actively involved in the decisions on how services are provided and targets delivered. In conjunction with senior clinical colleagues and service providers develop ways of involving patients and measuring satisfaction with regard to the specialty service, and ensure that services respond appropriately to the comments of patients. Analyse and utilise statistics and information to support the Division in planning and decision making. Ensure appropriate information and data gathering systems are in place within the service line to allow provision of management / performance information.

Service Development and Performance Management



With the support of the Associate Director of Operations, take a lead management role in all areas of performance for the Department, lead and/or contributing to performance meetings as required and taking responsibility to ensure actions are followed up in a timely manner. To work with directorate colleagues to support the development of service improvements, including complex business cases, taking into account activity and income projections. To support the development of strategies to enable the creation of distinctive models of care for patients that aim to increase efficiency and quality. To develop, implement and support the Trust's key performance management indicators for the service. To ensure the coordination of the production of accurate information for the service on the Trust web site, Service Directory and similar sources of information. To support the development of IT systems to ensure that internal and external reporting is accurate, timely and complete. To ensure the establishment and maintenance of good relationships and communication throughout Trust, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered. To work with the Clinical Director for the service medical and allied professionals to ensure appropriate, compliant rotas and on-call arrangements (Consultant and junior medical staff) are in place to cover the hours of service delivery. To investigate and respond to formal complaints as required, taking active steps to ensure that lessons are learnt from the concerns raised and action is taken to prevent their recurrence.

Financial Management



In conjunction with the ADO, manage the delegated budget of the service lines ensuring financial balance and identifying areas of overspend, cost pressures and savings. Support the ADO and clinical leads in identifying, implementing and realising cost improvement and transformation programmes to improve financial performance. To contribute to the Directorate's Cost Improvement Programme (CIP) and develop ideas for cost reduction, income generation and efficiency proposals as required and implement them successfully.

Human Resource Management



Line manage the Assistant Service Manager and/or other designated staff and support them in their line management of all senior administrative / clinical office staff in line with the Trust's HR policies and procedures, providing annual appraisal and PDP planning. Ensure responsibilities and objectives for direct reports are clearly defined, job descriptions are up to date and development plans are in place and that individuals are well supported. In partnership with HR, develop local strategies for the recruitment and retention of staff. Participate in recruitment processes and ensure that effective induction programmes are in place. Monitor and oversee duty rotas of all staff to ensure effective use of resources and adherence to the principles of "Improving Working Lives" and the European Working Time Directive (EWTD). Responsible for ensuring that all Junior Doctor requirements are met within the Business Unit, including effective communication, rotas, EWTD compliance, monitoring all forms of leave/absence, managing locum usage and supporting the HR department in managing induction programmes. Responsible for ensuring adequate records are kept of all study leave, annual leave and sickness for all Consultants and Career Grade staff. Promote equal opportunities for staff and patients in accordance with the Trust's policies.

Risk and Quality Management



To support the directorate's management of risks in line with the Directorate's Risk and Governance Strategy, ensuring robust management support to address any identified related risk issues. To support the Quality and Risk Manager and the Lead Nurse to implement key actions targeted at improving patient safety and risk management across all areas. To attend/coordinate the departments clinical governance forums To establish effective clinical governance through agreed policies and procedures To manage risk and monitor and improve the standards of service provision through implementation of quality governance approaches, such as audit, development of protocols, and the use of evidence based approaches and routine evaluation. Support the clinical governance team in timely completion of investigations, root cause analysis and mandatory training of the services clinical and non-clinical staff.

Personal Development



Identify own training and development needs and undertake appropriate training/education as required. Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed

General



Undertake ad hoc projects at the discretion of the ADO Attend and/or chair relevant meetings as required Support major incident planning and business continuity To attend all statutory and mandatory training as and when required to do so. * To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.