Job Description

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JOB TITLE: Associate Service Manager

REPORTS TO:

Chief Delivery Officer

WORK LOCATION:

St Charles Centre for Health and Wellbeing
Regular attendance at Federation Sites delivering Operational Services

CONTRACT TYPE:

Secondment from contract 3 months

HOURS: Full Time

40 Hours includes evenings and weekends

SALARY:

Secondment from permanent role: 3 months c40k per annum

OTHER:

Nest Pension / NHS pension, 25 Days AL

ABOUT US

Would you love to work for a central London organisation that's committed to collaboration and innovation across the NHS and to fostering its people's professional development?
London Medical Associates - West London GP Federation works with general practice and other healthcare providers in West London to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The West London GP Fed team also works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are 'of the NHS' but independent, innovative and transformational.
General capacity across primary care is being expanded rapidly. The West London GP Federation is determined to develop as an attractive place to work that provides rewarding roles and opportunities to grow in order to attract and retain great staff that in turn provides the highest quality care.
"It has provided an environment where ideas can be shared freely. I have been fortunate to work with a great team from various backgrounds, integral in-service delivery and provision." - Dr Amit Patel: Clinical Lead for Urgent Integrated Care.

JOB SUMMARY:

As a member of the Federations' Service Operations Team, the Assistant Service Manager plays an important role within the Access Hubs as well as other services such as Grenfell Annual Assessment Service, Spirometry and Integrated Urgent Care GP Home Visiting.
This is an exciting opportunity for someone wanting to move into a management role in a health care setting. Working within primary care is a rewarding role and within West London, we pride ourselves on working with general practices and other healthcare providers to deliver high quality services for patients. We are looking for someone who is passionate about providing high quality patient focused services. This post will support Service Managers in the day to day running of clinical services. You will work with Clinical Lead and partner organisations to ensure a positive patient journey. In this role you will be dealing with operational queries, helping to gather information for Key Performance Indicators and deal with patient queries. This is a development role and provides opportunity for growth. when is necessary for the Federation Services.
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Key Requirements for this role:

A can-do attitude. Evidence of working autonomously and as part of a team. Expected to work varied shifts including out of hours and weekends. Demonstrated experience of working in complex and challenging environments Experience of working with members of the public or providing customer service support Team lead / supervisory experience

Primary Responsibilities:

Service Management:

Coordinating services clinical rotas for various LMA services, ensuring adequate service provision and employment / CQC recruitments are met. Run the smaller of The LMA services like paediatric phlebotomy, homevisiting ECG. Coordinate the development of Standard Operating Procedures.

Leadership and people management:

To work closely with allocated services staff in the coordination of training, development and recruitment activity across the LMA services. To provide management supervision to identified staff, undertaking appraisals, recruitment including progressing any disciplinary or capability issues, as necessary.

Communication and Partnerships:

Promote a positive image of the LMA Services both externally and internally. Assist with the production of accurate information for LMA, on LMA and ICB websites as requested.

Corporate Responsibilities

Participate in the induction and training of new members of staff and contribute to the LMA development. Participate in wider meetings representing the service you are assigned.

Collaborative Working Relationships:

Foster and maintain strong links with all services across the PCN and neighbouring networks. Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships. Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. ICB). Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.
Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

Patients and their representatives. GP, nurses and other practice staff. Other healthcare professionals including community pharmacists, pharmacy technicians, social prescribers, first contact physiotherapists, physicians associate and paramedics. Community pharmacists and support staff Other members of the medicines management (MM) team including pharmacists, technicians and dieticians Locality/GP prescribing lead Community nurses and other allied health professionals Hospital staff with responsibilities for prescribing and medicines optimization Community nurses and other allied health professionals
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Professional Development:

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities. Involved in one-to-one meetings with line manager monthly to discuss targets and outcomes achieved. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Review yearly progress and develop clear plans to achieve results within priorities set by others.

Knowledge, Skills and Experience Required:

Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors when appropriate. Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.

Education, Training and Development:

Understands and demonstrates the characteristics of a role model to members in the team and/or service. Demonstrates self-development through continuous professional development activity.

Leadership:

Demonstrate understanding of, and contributes to, the workplace vision. Demonstrates ability to improve quality within limitations of service. Reviews yearly progress and develops clear plans to achieve results within priorities set by others. Demonstrate ability to motivate self to achieve goals. Promotes diversity and equality in people management techniques and leads by example.

Health and Safety/Risk Management:

The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity:

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co- workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient Confidentiality:

The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with LMA Information Governance Policy and procedures. The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.
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Communication & Working Relationships:

The post-holder will establish and maintain effective communication pathways at all times with project team members.

Special Working Conditions:

The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Agreement:

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The LMA. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 40,000.00 per year

Benefits:

Company pension Employee discount
Schedule:

10 hour shift 12 hour shift Day shift Monday to Friday Overtime Weekend availability
Application question(s):

Can you commit to working on site at St Charles Centre for Health and Violet Melchett Clinic? This role is not remote.
Experience:

System1: 1 year (required) Primary care: 2 years (required)
Location:

London, W10 6DZ (required)
Work Location: In person

Application deadline: 24/01/2025