Job Description

Royal Voluntary Service has an opportunity available for a

Trolley Service Manager

to join our team . You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of 24,023 per annum. This role is home based with frequent travel in and around South Wales.

About the Trolley Service Manager role:

This role is required to continue and develop volunteer led trolley services in NHS hospitals located in South Wales. The role will be responsible for delivering operational excellence in accordance with Royal Voluntary Service mission, service plan, trolley business plan and service level agreements in order to achieve key performance targets including sales and profitability.


This role will initially manage 4 voluteer led trolley services increasing to approximately 10 trolley services in south Wales.


Royal Voluntary Service is committed to ensuring the success of our cafes, units and trolley services to maximise profit generation and therefore reinvest in our charitable work into the NHS and communities across Great Britain.

In this busy role, you will:

Lead the delivery and expansion of a successful trolley services accvross South Wales.


Manage the recruitment of volunteers to lead trolley services.


Engage, motivate and coordinate your team of volunteers to ensure reliable and consistent trolley services.


Create and maintain positive working relationships with various NHS Trusts to operate, promote and develop trolley services.


Ensure that volunteers and trolley services comply with associated statutory standards policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial controls and other operating policies and procedures.


Deliver trolley services in line with agreed Profit and Loss budget, monitoring performance regularly in order to flex costs in line with turnover performance.


Manage stock, pricing, cash handing and baking in accordance with RVS policy and procedures.


Report, monitor, evaluate and feedback to identify opportunities to drive sales and improve trolley service and volunteering efficiency.


Utilise systems and management reports to monitor performance and identify areas for improvement across your services, implementing the changes through your team


Complete regular competitor visits to identify trends and opportunities taking appropriate action locally whilst giving feedback to the Retail Support team through your Area Manager.


Work flexible hours to fit with the trading hours of the trolley service.


Undertake any other reasonable duties commensurate with the purpose and remit of the role.

Hours

: 35



This is a permanent, full-time role, working 35 hours per week, five shifts out of seven.



Benefits:


Salary of 24,023 per annum 26 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks' company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face sessions counselling included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our Trolley Service Manager:

Knowledge of EPOS systems.


Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet etc) to a basic level.


Willingness to undertake training and continuing professional development.


Excellent customer service skills.


Excellent literacy and numericity skills with the ability to communicate effectively borth verbally and in writing.


Excellent organisational skills with proven ability to coordinate a variety of tasks.


Experience at management level within a similar retail environment and comparable turnover.


Proven management experience and ability to influence, engage and motivate stakeholders.


Expoerience or recruiting volunteers.


A full UK driving licence is required with access to a vehicle and business insurance.




If you feel have the skills and experience to become our Trolley Service Manager please click 'apply' today, we'd love to hear from you!


If you are successful with your application the role will be subject to satisfactory DBS check


The closing date for this role is 30 June 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.



At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.



Join Royal Voluntary Service and together we can change lives, change communities and change society.



Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Retail Team Leader, Cafe Manager, Catering Manager, Shop Supervisor, or Store Supervisor.