Job Description

Associate Solution Consultant

Description Summary


We're looking for an Associate Solution Consultant, to join our growing UK and European Solution Consulting & Customer Success team. The Associate Solution Consultant provides demo support, develops demo sites, scripts and materials and works with our client base to drive client retention and expansion. Working with our Client base you will be a key part in the sales, adoption, and expansion plans we have for our Platform Solutions, with a particular focus on HighQ and CoCounsel. The Associate Solution Consultant also assists in defining the competitive landscape to help shape the Legal Software suite of products and direction of the company by communicating market needs to the Product Marketing and the Product Management team. The successful candidate will be working with colleagues around the globe on exciting initiatives in a growth environment.


We are a fast paced, high growth business where we embrace our values and never forget to have fun. If you have an entrepreneurial spirit, are proactive, and are a self-starter then we would love to hear from you.

About The Role

As an Associate Solution Consultant at Thomson Reuters, you will have:


Internal Responsibilities:


Working with Sales and Marketing teams on providing tailored demos to prospects, providing support during managed trials and assisting where required with onboarding clients. Be a product expert for the Legal Software suite of solutions, with an immediate focus on the HighQ platform and CoCounsel Core, working with the other Solution Consultants and Customer Success Managers in the team to ensure that all relevant stakeholders are apprised of latest developments and the product roadmap. Producing and maintaining demo data and technical resources for the Sales teams to use, training the Sales team on these, refining these and updating these materials as necessary. Collaborating with your peers in Sales, Product, Support, and throughout Thomson Reuters. Answering customer questions, addressing issues and building solutions for Client needs. Collecting feedback from the field and working with Product Management on the go to market strategy. Working with Sales and Marketing teams to ensure that our message is being communicated and the material that supports that message is up to date.
External Responsibilities:


Supporting the Sales team with sales opportunity qualification and performing technical scope discovery of solution(s) required to address prospect and customer requirements. Supporting the Sales team on selling the value of the Legal Software products using multiple formats/channels, including phone calls, presentations, and onsite/online product demonstrations. Coordinate closely with the Sales team in putting together proposals to align solutions design with customer business requirements. Taking responsibility for the client experience and ensuring that customer excellence is delivered throughout the sales cycle and delivery process, developing a trusted advisor relationship with client stakeholders in order to help create client champions and advocates. Creating a trusted relationship with clients, providing use case workshops, developing and expanding their use cases and actively driving engagement with our Platforms.

About You

:


To be our Associate Solution Consultant, you will likely have/be:


Enterprise / SaaS Sales experience; experience of working with Legal software products is an advantage A legal work background, either as a lawyer or in a legal operations, legal project manager or similar role is an advantage Be proactive, a quick thinker with the personal gravitas to instill confidence in Thomson Reuters and our products Customer oriented approach with strong skills in negotiation, complex problem solving and conflict management Highly entrepreneurial and ability to work across multiple teams/parts of the organization Ability to successfully work in an agile environment. Ability to thrive amidst ambiguity and adapt to shifting circumstances. Strong collaboration, teamwork and relationship building skills across multiple functions and levels in the organization to develop joint solutions Resourceful and highly organized self-starter with the ability to juggle multiple priorities and operate successfully in a complex, dynamic, fast paced, highly collaborative, and continuously evolving environment.



#LI-KL1

What's in it For You?

Hybrid Work Model:

We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .


Learn more on how to protect yourself from fraudulent job postings here .


More information about Thomson Reuters can be found on thomsonreuters.com.