Job Description

Permanent, part time, 18.5 hours per week (0.5 FTE)

Band 3 - 28,778 to 32,080 per annum, pro rata

About the Post

Are you a proactive and analytical administrator who enjoys working with data to make a difference? We are seeking an Attendance Monitoring Administrator to join our dedicated Registry Services Directorate at the University of Suffolk.


This pivotal role supports the academic success and wellbeing of our students by tracking attendance, identifying engagement risks, and leading timely interventions. You will work with students and colleagues across the institution to ensure compliance with university policies and external regulatory requirements.


If you're a confident communicator who thrives in a data-led, student-focused environment--this could be the perfect role for you.

Key Duties and Responsibilities:

In this important role, you will:


Monitor attendance data across the Ipswich Campus and London Centre, identifying trends, risks and patterns of disengagement. Provide early intervention by supporting and conducting attendance-related meetings and putting in place attendance agreements with students. Offer accurate advice and guidance to students, including those facing challenges with engagement or personal circumstances. Handle sensitive conversations, addressing poor attendance behaviours with confidence and compassion. Apply and uphold attendance monitoring measures tailored to groups with specific compliance needs--such as apprentices, UKVI-sponsored students, and PGR students. Contribute to wider retention strategies by collaborating with student administration, student life, and academic teams. Support key university activities such as registration and induction, including undertaking right-to-study checks. Support continuous improvement of data quality and administrative processes across the team. Comply with all university policies including data protection, safeguarding, and health & safety.

About the Team

The Registry Services Directorate is at the heart of the University's academic infrastructure, coordinating core processes that support the student journey from enrolment through to graduation.


As part of the Student Administration team, you'll be joining a forward-thinking and student-centred group that values collaboration, flexibility and continuous improvement. Our work ensures regulatory compliance, institutional efficiency, and--most importantly--student success.

About You

Are you detail-oriented, organised, and passionate about supporting students to thrive?


We are looking for someone who is:


Data-savvy and confident using digital systems to monitor student activity and engagement. Resilient and empathetic, able to hold challenging conversations in a supportive manner. Highly organised, with excellent time management and communication skills. A natural collaborator who works effectively across teams and understands when to escalate issues appropriately.

You'll also bring:


A Level 4 qualification or equivalent relevant experience (a higher education qualification is desirable). Proficiency in Microsoft Office and student record systems. An understanding of the student lifecycle and/or experience working in a university or regulated environment. A strong commitment to inclusivity, accountability, and professional development.

If you're ready to contribute to student success and play a key role in shaping the University of Suffolk's approach to engagement and retention, we'd love to hear from you.

Benefits

Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days. Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions. Flexible working, including family friendly policies. Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover. Staff discounts at a number of local amenities in Ipswich. Discounted membership at various Ipswich Fit sites: unlimited access to gyms, swimming lanes, fitness classes and discounted racket sports; plus discounted membership at Adastral Park Leisure and Sports. Access to a range of high-quality learning and development opportunities Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions. Cycle to Work scheme. Electric vehicle salary sacrifice. Employee Assistance Programme (EAP). Staff recognition annual awards.

Closing Date: Friday 29 August 2025

Interview Dates: Wednesday 11 or Thursday 12 September 2025

For an informal discussion about the role, please contact: Helen Smith, Student Journey Administration Officer, H.Smith4@uos.ac.uk


Please see the Job Application Guidance to support your application.

Please note:

We recommend that you apply as soon as possible, even if the closing date is in the future.


Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.


We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.