Job Description

At Cove Attractions, we bring heritage to life. Our

vision

is to create

world-class tourism attractions

that ignite curiosity, educate, and engage visitors through

immersive, unforgettable experiences

. Rooted in values of

preservation, education, innovation

, and

exceptional service

, we are passionate about making a difference--for our visitors and our people.

The Role

As an

Attraction Assistant,

you'll be at the heart of our attraction. Your role is essential to delivering a seamless and memorable experience for every guest.

No two days will be the same

, and your ability to adapt, engage, and go the extra mile will be key.

You will play a vital role in ensuring a

positive visitor experience

by providing flexible support across various operational areas of the attraction. This dynamic role could involve assisting in the food and beverage outlet, visitor centre and gift shop, supporting setup for activities or events, and maintaining cleanliness across the attraction.

Your primary focus will be on

delivering exceptional customer service

while also maximising sales opportunities in commercial areas such as the gift shop or cafe (depending on the attraction).

Additionally, you may be involved in setting up spaces for seasonal activities, events, or client functions. Maintaining clean, organised, and well-stocked areas, whether in the gift shop, food and beverage outlet, or visitor facilities will also be a key part of your role.

This position requires flexibility, including working weekends, evenings, and bank holidays as necessary and fulfilling any other duties as reasonably required.

The Reward

This role is both challenging and rewarding, offering the opportunity to significantly impact the success of Cove Attractions. You will find immense job satisfaction supporting the operations to achieve its commercial goals and provide an exceptional visitor experience. We offer competitive remuneration and a collaborative work culture where your contributions are valued and recognised.

This role offers clear opportunities for professional growth and development.

Key Responsibilities

Achieve Organisational Objectives:

o Responsible for contributing to the company's overall customer service experience and upselling goals and objectives. This includes meeting targets, improving performance, and contributing to the company's success.

o Developing a deep understanding of all products and services offered at the attraction to effectively help visitors.

Visitor Interaction:

o Providing a warm interaction to all visitors and meeting the needs of visitors, including taking payments.

o Upselling products and services, working collaboratively to achieve departmental sales goals.

o Leading the way in delivering first class customer service and engagement.

o Ensuring compliance with day-to-day health & safety, ensuring the safety of all visitors and staff members.

o Resolving customer complaints promptly and professionally, aiming for swift and satisfactory resolutions, as well as escalating additional needs to the appropriate department or manager.

Secondary Spend:

o Selling items from the gift shop or cafe to visitors (depending on the attraction), working collaboratively to achieve departmental sales goals.

o Identifying opportunities to upsell further products to visitors.

o Overseeing the daily operations of the gift shop or cafe (depending on the attraction) and ensuring it is visually appealing and organised in its layout.

o Monitoring stocks and continuously reviewing and reporting on all sellable items.

Additional Duties:

o Assist in setting up spaces for seasonal activities, special events, and client functions.

o Maintain presentation standards and ensure facilities are cleaned and restocked as needed.

Problem Solving:

o Identify and resolve any challenges or issues that may arise, finding solutions and mitigating problems effectively.

Effective Communication:

o Ensure clear and transparent communication with visitors, colleagues and with other departments.

Visitor Satisfaction:

o Ensuring visitors have their expectations exceeded during their visit.

Personal Requirements

Hardworking and committed to achieving excellence.

Able to accept responsibility, work unsupervised?and use initiative with a focus on achieving business goals.

Exceptional interpersonal skills with the ability to build rapport with a diverse range of visitor groups.

Excellent listening skills to understand needs and preferences.

Energetic and enthusiastic, with a genuine passion for sales and creating memorable visitor experiences.

Proactive, well-organised, and enjoys taking on challenges.

Detail-oriented and capable of managing multiple tasks efficiently.

Resilient and adaptable, capable of thriving in a fast-paced and evolving environment.

Desired Experience

Previous experience in a tourism and/or commercial environment.

Previous experience in customer facing role.

EPOS, cash handling and e-payments experience.

Good IT skills (Microsoft Office).

About us

Step back in time at

Peterhead Prison, a unique and fascinating attraction with a rich history that spans over 125 years. Known as "Scotland's Toughest Jail," this former Victorian HM Convict Prison holds incredible stories of courage and conflict. Located on a 6-acre site, it boasts one of the UK's first state-owned railways and was even the site of the only time the SAS was called to end a domestic siege in mainland Britain.

Visitors experience what life was really like inside one of Scotland's most infamous prisons--and you'll be the leader responsible for ensuring this rich history is brought to life in thrilling and memorable ways.

What we offer

Our employees' experience and development is imperative to us, and we are proud to be an inclusive, flexible, and employee-led employer.

As standard, our employees receive:

Employee discount 24 hour Employee Assistance Programme access Access to a library of on-line training courses
This is a

Zero hours contract

, with hoursspread over 5 days, including working weekends, evenings, and bank holidays as necessary. The salary for this role is

12.30 per hour

.

At Cove Attractions,

we don't just offer jobs--we offer journeys

. If you're passionate about heritage, love working with people, and are ready to make a difference every day, we want to hear from you.

If you are excited about joining our team and contributing to the exceptional visitor experience at Peterhead Prison-

Please apply!

Job Types: Permanent, Zero hours contract

Pay: 12.30 per hour

Benefits:

Company pension Employee discount
Schedule:

Day shift Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 07/07/2025
Reference ID: Peterhead Prison Attraction Assistant