Job Description

It's fun to work at a company where people truly believe in what they are doing!

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> Transcribers are responsible for creating a verbatim written record of audio recordings in various styles and formats, utilising a variety of audio types, production and research tools.



> Transcripts must be produced in accordance with contractual and client-driven deadlines with a focus on quality and accuracy. Productivity levels, as directed by the business, must be maintained at all times.



> Transcribers must maintain clear communication with colleagues via various channels and must work collaboratively with other Court Reporting teams to facilitate the successful delivery of service to our clients.



> Transcribers are responsible for undertaking the requisite research to ensure the accuracy of their transcript, utilising any available supporting information. All Transcribers are subject to quality and productivity assessments and are responsible for actioning any feedback provided.



Essential Job Responsibilities



Produce high quality transcripts in accordance with delivery deadlines


Proofread all transcripts prior to submission


Utilise all available supporting information to ensure accurate transcription


Maintain familiarity with various audio playback platforms such as FTR and Express Scribe


Maintain productivity levels as directed by the business


Maintain close communication with other transcribers and management


Maintain close communication with the admin team, providing constructive feedback on audio quality etc when necessary


Action any feedback provided by the QA Lead or Contract Manager in relation to quality or productivity


Participate in ad-hoc projects


Partake in periodic performance reviews with Contract Manager


Partake in annual security and compliance training


Ensure communications are clear, concise, and in line with business requirements


Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures



Qualifications & Characteristics



Typing speed minimum of 50 wpm (with the view to be typing at 75+ wpm after training)


Experience of using Express Scribe, FTR player or any other typing software with a foot pedal


Excellent English vocabulary and grammar skills


Ability to utilise the internet and other resources for research purposes


Exceptional hearing and comprehension


Computer literate in Word (advanced) and Excel (basic)


Collaborative team member


Flexibility and responsiveness


Attention to detail


Six months to one year basic office administration


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.