Job Description

*The closing date for this position is the 14th January 2026*
Audio Visual and Digital Support Officer - IT
Downshire Civic Centre, Downpatrick, BT30
Temporary (Approx 8 weeks cover)
Expected to begin mid January
19.37 per hour
36 hours per week
Main Purpose
The postholder will act as part of a multidisciplinary IT team contributing to the management and delivery of IT services, with a focus on support, maintenance, operation and development of audiovisual solutions. The postholder will support audio-visual and digital technologies by troubleshooting issues and implementing new solutions. The postholder will provide expertise in resolving complex audio-visual faults and maintaining IT/communications and audio-visual systems.
Main Roles and Responsibilities * Develop and maintain the key technical products in the audio-visual estate, including all hardware, software, and services, ensuring that the inventory of assets and configuration items is kept up to date and highly available.

• Support and control the live webcasting of meetings, managing delegate participation, agenda transition, voting etc.
• Act as producer/editor to enhance the final product, working closely with the Democratic Services and Communications and Marketing teams to ensure content aligns with the Council policy, brand, vision and goals.
• Develop and maintain relevant content in the Council media library and published repositories, ensuring that content is accurate, accessible and highly available.
• Undertake regular system patching and upgrades to audio visual equipment to ensure optimal performance, availability and security compliance.
• Troubleshoot technical issues and diagnose and repair faults, working and liaising with other operational teams and the wider technical community where necessary.
• Identify and escalate areas of concern and options for improvement, leading on resulting initiatives and providing training where necessary.
• Participate in Risk Assessment procedures.
• Design, test, evaluate, implement and support the roll out of new functionality within the audiovisual estate.
• Contribute to and create written documentation relating to the audio-visual estate.
• Respond to and deal with service fulfilment requests, in accordance with agreed procedures, including local user, service, equipment and site support.
• Provide operational and administrative support across the range of Digital and Communications functions.
• Contribute to the Digital and Communications team, assisting with the building of a robust IT infrastructure and adapting to changing technologies in order to ensure availability, confidentiality and integrity of Council's data.
• Assist with the implementation of the Council's Digital Strategy and have a good understanding of the Council's digital packages so problems can be spotted at an early stage and logged/resolved with suppliers to minimise disruption to service users.
• Supporting the internal communication mechanisms of the Digital Strategy; including delivering training on Council systems to employees and elected members.
• Maintain an awareness and knowledge of emerging techniques and technologies in compliance with service requirements and continual professional development (CPD) obligations.
• Maintain an awareness and knowledge on emerging Cyber Risk's and Cyber Security and ensure full compliance with IT policies and procedures to protect the network.
• Consult with service providers on digital services related matters, evaluate and recommend to Line Manager.

Essential Criteria:
(Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
Grade C or above in at least 4 GCSEs* or equivalent qualification one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent.
Have a minimum of a Level 4* qualification, for e.g. HNC in Audio Visual Technology, Computing, Computer Science or Information Technology.
A minimum of 1 years' experience gained in an Audio-Visual support role to include: * Live video & audio recording/ streaming (multi camera, 25+ microphones)

• Operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
• Specification, design, installation and maintenance of audio-visual solutions.
• Projector/ LED screen installations, maintenance and troubleshooting
• Experience of Windows based computer systems.

To frequently travel and attend evening and other meetings outside of office hours.
Hold a full valid driving licence and have access to transport to meet the requirements of the post OR Have access to a mode of transport that will enable the postholder to fulfil the role in full.
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.
We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible.
Please note only those candidates shortlisted may be contacted.
**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. **
Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between 16 - 32 depending on clearance level.

Skills Required