Job Description

The post holder will assist in providing a comprehensive administrative support for the Audiology Team including weekly scheduling, clinic templating , waiting list management, referral processing and appointment booking. They will be one of the primary points of contact with the patients and will carry out generic reception and administration duties.



Being responsible for booking appointment



Answering the phone and dealing with enquiries



Working efficiently and sometimes independently



Demonstrating good attention to detail



Applying a caring and understanding approach to the needs of the patients and visitors within the department



Being aware of and work in accordance with Trust and departmental policies and procedures



Any other appropriate level work assigned by the Office Manager or head of department



At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.



We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.



As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.



We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack:

https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Please note:

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.



Provide receive sensitive information such as personal medical information and patient demographics

Deal with enquiries from professional staff and patients/carers

Communicate effectively with all staff and patients with some barriers to communication

Ensure good communication skills are maintained within the admin team

Be the primary point of contact for visitors, patients, carers and telephone callers

Assists with maintaining department's patient appointment schedule

Assist with the maintenance of stationery and stock supplies