Job Description

The applicant will be applying to work within the admin team in the Audiology Department at University Hospital Lewisham. The role will be split between reception duties and administrative duties. The admin team consists of four other team members at present and tasks / roles are split accordingly between each member of staff.

Main duties include, amongst other things:

General reception duties. (checking in/out appointments, answering calls, managing post in/out etc).



Welcoming patients and creating a friendly and supportive atmosphere at the reception desk.



Supplying batteries and hearing aid replacement parts to patients where suitable.



A mix of general administrative tasks such dealing with waiting lists, monitoring waiting times, monitoring rotas and rosters and composing letters and sending letters/patient information for various parts of the service.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



We are looking for the successful candidate to grow into the role over time as their learn our practices and systems. Other roles/responsibilities that will be expected over time will include some or all of the following:



Monitoring one of our three phone lines.



Monitoring the departmental shared inbox.



Waiting list management.



Stock ordering and management.



Data entry/patient registration.



Ear mould management.



Assisting staff with hearing aid warranty/reconditioning monthly.



Monitoring weekly rota/schedules for errors.



Monitoring and managing patient discharge list/correspondence



Organising interpreters for patients as/when requested



Restocking rooms/equipment.



Working with ENT administrative staff to allow for seamless working practices between each department.



Ensuring the smooth running of day to day practices and clinics in Audiology Department.



Monitoring Audiology and ENT long-waiting patients



Learning specifics administrative service operating procedures of each of our clinical services (vestibular, hearing and tinnitus)