Job Description

Are you an audit and assurance professional who enjoys digging into the details and making a real difference in financial services?


Following the successful attainment of a contract with National Savings & Investments (NS&I), we are looking for an Audit & Assurance Specialist to join our growing team! Our aim is to become the UK's largest and most trusted financial service provider, providing both contact centre and administrative solutions to help assist its 25 million customers!


This role plays a key part in delivering independent assurance and oversight of fraud and compliance-related activities across the NS&I account. You will conduct independent reviews, assessments, and challenges of business services and processes.




We recognise that work-life balance isn't a luxury - it's a necessity. We give employees the flexibility to help them achieve a healthier work-life balance and perform at their best. You will spend 2 days a month in our Lytham and London offices and for the most part, manage your own calendar.

What you will be doing:

Evaluate and report on the efficiency of controls in place to ensure compliance with the UK regulatory environment. Including Consumer Duty, Treating Customers Fairly, the Money Laundering Regulations. Provide assurance over the design and efficiency of the Risk Management Framework. Aligning with regulatory expectations and best practices in compliance and Anti-Money Laundering processes. Perform assurance reviews on policy design and implementation across critical risk areas such as conflicts of interest, financial crime, whistleblowing, and compliance risk, ensuring frameworks remain current and effective. Test the efficiency of compliance, risk, fraud detection, and conduct screening procedures, identifying control weaknesses and recommending improvements to mitigate risk exposure and potential financial losses. Provide oversight and challenge during client audits and reviews, assessing preparedness, adherence to Terms of Reference, and the adequacy of responses to audit findings in collaboration with the Sopra Steria Financial Services Risk & Compliance Lead.
Ensure customer complaints and disputes are resolved in accordance with FOS guidelines, ensuring fairness, consistency, and timely resolution.

What you will bring:

Professional experience in internal/external audit, risk or compliance, in a Financial Services or regulated services environment. A strong understanding of UK financial services regulation and guidance, including BCOBS (National Savings Bank environment), SYSC, FCA Conduct Rules, Consumer Duty, and PRIN. Excellent verbal and written communication skills, able to present findings clearly and credibly to senior leadership and clients. Sound knowledge of Anti Money Laundering, financial crime, and control environments, and a strong advocate for risk-aware behaviours. Familiarity with data analytics and the ability to underpin findings Working towards or holding relevant professional qualifications (e.g. CIIA, ISO Auditor, ICA Cert in Compliance/Risk).

Employment Type:

Full-time, Permanent

Location:

Lytham/London (Hybrid)

Security Clearance Level:

SC

Internal Recruiter:

Rachel

Salary:

Up to 49,000 (depending on experience)

Benefits:

25 days annual leave with the option to buy additional days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave and generous flexible benefits fund which you can take in cash.

Loved reading about this job and want to know more about us?

Our Specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues.



Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.

The personal information we will need to collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].