Job Description

A1 Motor Spares are hiring!

A1 Motor Spares is looking for a Parts Advisor to come and join us at our Brierley Hill Branch. We are a respected and growing family business; known in our region as being a reputable and leading motor factor company - and we want you to join us!

If you are highly motivated, customer orientated and results-driven, then this could be the opportunity you have been looking for. Our relationship with our customers is at the heart of our business. We offer a fast and efficient service to maintain our high standards. We pride ourselves on being a leader in the motoring industry and strive to offer a service that is second to none.

We will also ensure you have plenty of opportunity to grow and develop both personally and professionally, however, the greatest reward will be knowing your part of a business which makes its customers happy every day of the week.

So, what are you waiting for?

Come and join us and become part of a successful family business built on Trust, Pride, Reliability, Respect and always putting our customers at the heart of everything we do.

We are looking for an outstanding Parts Advisor who must be energetic, and enthusiastic with excellent communication and people skills. You will be responsible for providing our existing customer base with excellent customer service and delivering their daily product requirements via the Telephone. We have only 1 key goal, and that is to generate sales in every possible way to drive sustainable growth while providing our customers with world-class customer service.

What will the role be?

Proactively answering inbound/outbound calls and closing the sale promptly. Ensure correct parts are supplied to customers at the first point. Providing customers with tailored solutions to meet customer needs. Upsell a sale increasing the value of the sale where possible. Communicate our fantastic offers/promotions to our customer network. Working closely with drivers, warehouse, and dispatcher to make sure parts are delivered promptly. Ensure we offer high-quality customer service day in and day out. A great team player who represents our company and maintains our high standards. Providing solutions and resolving customer complaints in a professional and timely manner. A clear focus on meeting daily targets and maintaining low levels of returns. Organised with great attention to detail.

Skills And Experience:

An excellent team player with the ability to work independently with a desire to succeed. Motor Factor Sales Experience Ideally experience with MAM software (or similar) & OE cataloguing sites. High level of focus, attention to detail, energy and result driven. Passion to deliver world-class customer service. GCSE or equivalent (preferred). 1+ years of customer service experience preferred. Excellent interpersonal and communication skills, both written and verbal. Able to work well and deliver results under pressure. Target driven, driven by sales and prepared to deal with rejections.

If you're successful, we offer competitive benefits, such as:

A Competitive salary Employee Discount Company pension Bonus schemes (Negotiable) Company branded uniform

Working Hours:

Monday to Friday: 8:00 am - 5:00 pm 1 in 2 Saturdays: 9am - 4:00 pm
Job Types: Full-time, Permanent

Pay: 25,775.00-30,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person

Reference ID: A1MS78701