Job Description

About The Role

Automotive Fleet Administrator

Mon-Fri 09:00-17:30



Birmingham Business Park - On Site



Contract type: Full time / Permanent

BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group. We're part of a family including cinch and WeBuyAnyCar. We're growing rapidly and are on a key digital transformation journey. Through acquisition, simplification and innovation, BCA aims to drive accelerated growth. Backed by industry-leading technology, we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers throughout the entire fleet management proces

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Reporting to, and in direct support of, the Team Leader and indirectly supporting the Customer Service Centre Manager. This role involves managing requests on behalf of the client and their customers, covering a range of areas within the Demonstration Team.



You will be an ambassador of BCA, delivering superb service at all times and ensuring internal and external customer expectations are met through clear communication. This enables BCA to achieve contracted KPIs and SLAs.

Responsibilitie

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Duties will include but not be limited to:


Answering customer and client queries and processing bookings. Advising on estimated delivery dates and chasing late deliveries. Dealing with ad-hoc queries, amendments and customer complaints. Monitoring and progressing vehicles through various internal departments. Ensuring proactive communication is maintained throughout the vehicle fleet and booking process. Liaising with and maintaining a professional point of contact with the client. Being a service advocate while maintaining a positive and professional nature at all times.

Person Requirements

Strong administration and interpersonal skills. Outgoing personality. Proficient in Microsoft Word and Excel. Excellent verbal and written communication skills. Ability to meet deadlines and prioritise effectively. High level of accuracy, organisation, and attention to detail. Team player but also able to work on own initiative. Background in customer service and the automotive industry is ideal. * Ability to innovate processes to improve efficiency.