Job Description

Overview:
We are seeking a dedicated Service Manager/Branch Manager to join our team. The ideal candidate will oversee the daily operations of our branch ensuring exceptional customer service and efficient workflow.

Duties:
- Manage and lead a team of service advisors and technicians
- Monitor service orders to ensure timely completion
- Handle customer inquiries and complaints in a professional manner
- Implement strategies to maximize service department profitability
- Train staff on company policies, procedures, and customer service standards
- Maintain accurate service records and documentation
- Collaborate with other departments to enhance overall customer experience

Requirements:
- Proven experience in a service management role
- Strong cash handling skills
- Ability to upsell services and products effectively
- Mechanical knowledge to understand and explain vehicle repairs
- Exceptional customer service skills
- Excellent communication and interpersonal abilities

Nice-to-have Skills:
- Prior experience in the automotive industry is a plus
- Familiarity with inventory management systems
- Leadership and team-building skills

Join our team as a Service Manager and take your career to the next level!

Job Type: Full-time

Pay: Up to 39,000.00 per year

Benefits:

Bereavement leave Employee discount Employee mentoring programme Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 01/08/2025
Reference ID: Branch Manager - Glasgow