Job Description

Calex UK have a new opportunity to recruit a Technical Support Specialist working for the Stellantis brands.

Working within the Parts & Services department, you will work closely with central quality teams to identify new incidents and contribute to developing technical solutions. This will include a degree of

manual

technical work, Your role will provide high-level technical support to both internal and external stakeholders to ensure the best customer experience across all Stellantis brands.

If you are a passionate automotive engineer and would like to develop within a Stellantis technical support role to provide outstanding customer service, we encourage you to apply today!

Key Responsibilities:

Collaborate with central quality teams to generate Customer Incident Reports (CIRs), ensuring that all necessary information and supporting materials are available to assist in the resolution process

Report technical incidents via all channels, including DID-I, Technical Platform, Warranty, Customer Relations, and RAC

Collate and consolidate feedback on new products, reporting to the Central Quality departments to trigger the resolution process

Develop and refine a tracking system to identify technical incidents and trends, ensuring effective monitoring and reporting

Support requests from internal and external departments for additional information to help implement solutions

Provide office and field support to Technical Field Managers as needed

Administer Captured Test Fleet (CTF) reporting and rework programmes

Work towards reducing the delay between detection of new vehicle incidents and the implementation of solutions

Ensure all job requests are raised promptly with accurate information and clear descriptions of tasks

Continuously review processes and procedures, identifying opportunities for improvement

Communicate all issues through detailed and accurate management reports

Manage the safe use of car parks, ensuring that unnecessary vehicles are promptly moved

Operate by best practices and uphold company values at all times

Minimise delays between the detection of new vehicle incidents and the resolution process

Identify technical issues quickly and take appropriate action to resolve them in the UK dealer network, maximising customer satisfaction

Regularly review all processes and procedures for improvements

Process Diagnostic Tool orders and work with the Aftersales Support team to ensure dealer orders are correctly submitted and maintained

Escalate issues to the Manager in a timely manner

Manage processes to achieve job deliverables within stated budget limitations

Follow-up on activities and develop action plans for arising issues or one-off projects

Provide presentations and briefings when required

Regularly review activities in line with Health & Safety regulations and conduct risk assessments relevant to the role

Essential

Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering to a recognised standard

Electric Vehicle qualification, equivalent to IMI Level 3 or above

Experience in a technical role within a dealership or technical centre

Knowledge of raising and responding to Technical tickets DiD`s

Knowledge of warranty/recall processes, procedures, and customer care

Proficient with Pamir, Service Box, iSOLVE, and Stellantis Diagnostic Tools

Experience working within the motor industry and collaborating with external agencies/organisations

Extensive experience in vehicle evaluation, product problem investigation, and problem-solving

Strong understanding of current automotive technology and the Stellantis product range

About you

Good computer literacy, including proficiency in Microsoft Office

Able to analyse and make decisions regarding technical and customer issues
French, Italian, and/or German language skills would be beneficial

A full driving licence is required

Strong communication skills

Willingness to work independently and with a team

Salary & Benefits

Salary 38,500,

Company Car (BIK)*,

26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Pension, Life Assurance and optional Private Healthcare cover.

Company Car (BIK)
Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately 32,845. Therefore the annual tax payable by the employee would be approx. 130 per year (20% tax payer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs.

Place of Work

This is a full time, permanent position, working from the Stellantis Offices in Coventry.

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature if this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com).

Job Types: Full-time, Permanent

Pay: Up to 38,500.00 per year

Benefits:

Canteen Company car Company pension Employee discount Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Private medical insurance Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Coventry: reliably commute or plan to relocate before starting work (required)
Work Location: In person