Job Description

About this Role

We are seeking an

AV and IT Support Officer

to play a vital role in supporting the school's IT and Audio-Visual (AV) systems. This is a hands-on role providing frontline support to staff and pupils, troubleshooting technical issues, and assisting in maintaining and improving IT and AV infrastructure across the school.

You will be part of a collaborative team within the IT Services department, reporting to the IT Support Manager, and ensuring that technology continues to enhance teaching, learning, and the wider school experience.

Key Responsibilities

Service Desk

Provide frontline technical support via the Service Desk on a rota basis. Manage and prioritise IT support tickets, ensuring timely resolution within SLAs. Monitor trends in support requests and implement improvements to reduce ticket volumes. Maintain excellent communication with users and keep them updated on progress.

Technical Support

Troubleshoot and resolve hardware, software, and connectivity issues. Deliver technical assistance in person, remotely, or via documentation. Work with colleagues to identify root causes and deliver long-term solutions. Maintain clear, detailed records of technical issues and resolutions.

Audio Visual

Provide AV support for school events including assemblies, concerts, plays, exams, and open days. Support internal and external exams including oral, written, and music assessments. Manage and maintain AV systems, equipment loans, and digital signage. Deliver digital audio and video recording, editing, and post-production as required.

Continuous Improvement

Stay up to date with emerging technologies and IT service management best practices. Recommend system upgrades and new technologies aligned with school priorities. Actively engage in professional development to support personal and departmental growth.

General

Ensure compliance with health and safety standards. Support other school departments such as reprographics when required. Carry out any reasonable tasks requested by the IT Support Manager.

About You

We are looking for a proactive and resourceful individual with:

Excellent interpersonal and communication skills, with the ability to support users at all levels. Proven experience providing IT support in an SME or similar environment. Strong knowledge of Microsoft operating systems and management platforms. Hands-on experience with end-user devices (laptops, desktops, tablets, telephony, printers). A methodical approach to problem-solving with the ability to work under pressure. Strong written and verbal communication skills. Knowledge of ITIL practices (desirable).

What we offer:

A competitive salary, commensurate with the candidate's experience Private Pension Scheme through Aegon Additional life insurance cover Access to the Employee Assistance Programme (EAP), providing confidential support and advice Financial assistance for obtaining further qualifications Extensive professional development training opportunities Free lunch and refreshments Free onsite parking and access to travel on the schools extensive coach network Free access to state-of-the-art sports facilities including the gym, swimming pool, and fitness classes Wellbeing initiatives and programmes, such as yoga, mindfulness sessions, and health checks Access to an online GP service, providing quick and convenient healthcare advice Access to Vivup, the staff benefits platform, featuring discounts, financial advice, and wellbeing resources Cycle-to-Work Scheme and other green travel incentives including Octopus Electric Vehicles
Applications will be reviewed as they arrive, and we reserve the right to close this vacancy sooner, please apply as soon as possible.

Haberdashers' Elstree' Schools are committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to a Disclosure and Barring Service enhanced check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

Job Types: Full-time, Permanent

Pay: Up to 32,226.00 per year

Benefits:

Company pension Cycle to work scheme On-site gym On-site parking
Work Location: In person