Job Description

As AV & Content Technician you will play a critical role in the day-to-day operation of Frameless at Marble Arch. You will work as part of the AV team, consisting of two other AV & Content Technicians, Content Manager, AV & Content Producer and occasional freelance support staff.





The AV & Content Technician will be responsible for the day-to-day operations of the projection, sound and LED display equipment at the experience. In addition, they will support the set-up and operation of regular events taking place throughout the galleries (this will include relevant system reconfiguration as agreed with clients for venue hire). Experience or genuine interest in content production, is a bonus.



The role is shift based, requiring weekend and evening work.

Main Duties - Day to Day Venue Operations

When on shift, take responsibility for the effective day-to-day operation of the technology employed to deliver the visitor experience. Splitting shifts with the Head of AV & Content, and other AV Technicians to ensure technical cover whenever the experience is operating. Liaison with corporate customers (and third party-suppliers, if appropriate) for clients using tailored projection or displaying their own content. Generally assisting all venue staff in relation to use of the technology. Support other FRAMELESS Creative Touring, Franchise and licensing experiences Panasonic projection equipment (including associated distribution and servers). Lead on Media servers, Pixera, Touch Designer and Hive. Venue wide networked sound system with multitrack playback. Panasonic LCD and LED video walls and associated controllers and servers. Wi-Fi and mobile 'phone network booster equipment. Venue-wide Corporate and AV networks.

Main Duties - Maintenance & Operation of Equipment

Maintenance of equipment throughout the experience. In particular, working with:




Panasonic projection equipment (including associated distribution and servers). Venue wide networked sound system with multitrack playback. Panasonic LCD and LED video walls and associated controllers and servers. Wi-Fi and mobile 'phone network booster equipment. Venue-wide Corporate and AV networks.

Main Duties - Live Events

Assisting with content production to support the Content Manager when required. Setting up and operating audio, video and control technology for live events. Overseeing and assisting tech. production event contractors with load in/out. Taking responsibility, on the day, for delivery of designated live events.

Main Duties - Reporting

Ensure fault reporting in a timely manner to support the Head of AV & Content in the maintenance of technology

Other

Oversee core IT network, switches and IP telephony. Offer general IT support to all venue staff (in association with outsourced service provider). Assist on areas of development within AV services. To monitor and support the performance of internal and freelance technicians to ensure delivery of high level of service throughout events. To identify and perform preventative works

Essential experience:

Professional digital audio mixing desks. Wireless microphone systems. Experience of working in a live events environment.

Essential Skills:

Experience of media severs and the distribution of audio and video over both digital and analogue routed systems. Experience of LED video walls and controllers. Experience of networked audio and multitrack playback. Panasonic Projectors & Projection Mapping. Pixera, Watchout and/or Brightsign media servers. Q-Sys. Q-Lab. Touch Designer. Blackmagic Video devices. Industry standard video/audio network transport protocols: NDI, Dante, AES67 Working with timecode-controlled systems.

Personal Skills:

Interpersonal Sensitivity Capacity for Change Personal Motivation Team player Interest in the AV industry and latest tech trends Problem Solving / Decision Making / Analysis * Communication