Job Description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 65,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Remote Assistance Dispatch

Teammate you will...

Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.

Navigational Assistance:

Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.

Decision Making:

Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.

Safety Oversight:

Monitor AV behavior and intervene to prioritise safety and avoid potential hazards.

Human-Machine Interaction:

Maintain effective communication with AVs to ensure seamless cooperation and timely responses.

Problem Solving:

Adapt to dynamic road conditions and rapidly address unexpected challenges.

Continuous Learning:

Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.

Safety Compliance:

Ensure adherence to all relevant safety regulations and certifications.

Do you have what it takes to become a Remote Assistance Dispatch

Teammate?

Deescalation skills/experience Strong focus on safety and attention to detail Excellent problem-solving and decision-making skills Ability to work effectively in a fast-paced, ever-changing environment Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience Adaptability to new technologies and processes Ability to self-correct and learn from previous mistakes Maintain safety compliance certifications Ability to stay focused and seated for multiple hours at a time Ability to multitask in dynamic situations Schedule flexibility to support a 247 operation including holidays

Minimum Requirements:

Must be 21+ years old with a high school diploma (bonus points for a degree in applied sciences!). Physical stamina for long hours of sitting and occasional lifting of up to 45 pounds. Valid driver's license with three years of driving experience and a clean driving record Ability to pass background, drug, and employment checks Minimum of 1 years call centre, technical support, escalations experience Minimum of 1 year customer service experience Crisis Management Experience Preferred

TaskUs will provide:

Be part of a pioneering team shaping the future of transportation Contribute to enhancing safety and efficiency on the roads Work in a collaborative and supportive environment Competitive pay Vacation time, sick time Birthday Leave Referral Incentive Program
Job Types: Full-time, Permanent

Work Location: In person