B2B Client Operations Manager Job in Vivobarefoot

B2b Client Operations Manager

Bristol, ENG, GB, United Kingdom

Vivobarefoot

2 Current Jobs Openings

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Job Description

B2B Client Operations Manager

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Location:

Barley Wood, North Somerset (Hybrid - circa 2 days per week in our beautiful nature home office)

Salary:

competitive |

Type:

Full-time

We're Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. We're looking for a B2B Client Operations Manager to own and optimise the experience for our wholesale partners, ensuring smooth order processing, excellent service, and strong client relationships.

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What You'll Do

Be the key point of contact for B2B client support and relationship management

Oversee the full order lifecycle - from entry to shipping, returns and invoicing

Work cross-functionally with Sales, Logistics, Warehouse and Finance

Drive process improvements and develop SOPs for scaling operations

Track performance metrics (like OTIF) and present data-driven insights

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What You'll Bring

2+ years in Customer service or sales support (ideally in retail or footwear)

Experience working with B2B customers in a retail or wholesale environment.

Experience with platforms like NetSuite or SAP

Organised, detail-focused and calm under pressure

A collaborative, customer-first mindset

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What You'll Get

25 days' holiday + 4 wellbeing/volunteering days + your birthday off

Private medical & mental health cover

Livebarefoot Fund (up to 1,000/year for personal growth)

Free seasonal footwear + discounts

5% matched pension, parental leave, travel allowance and more