Job Description

Bakery Host

We are looking for a confident, customer-focused

Bakery Host

to manage guest flow into the bakery, ensuring everyone's safety and comfort while waiting in the queue. You'll play a key role in creating a smooth, positive experience from the moment visitors arrive. As the first point of contact for guests, you'll provide information, maintain order, and assist with crowd control during busy periods.

Key Responsibilities

Welcome guests in a friendly and professional manner. Manage the queue effectively to ensure pedestrians can pass the bakery safely. Provide clear directions, information, and assistance to guests. Monitor queue behaviour to maintain safety and comfort for all visitors. Communicate wait times accurately and manage guest expectations. Liaise with team members to ensure accurate information is shared with customers. Support the bakery's safety and customer service standards. Respond calmly and efficiently to guest enquiries or complaints. Manage crowds effectively and maintain a positive atmosphere.

Skills & Experience

Previous experience in a customer-facing or crowd management role strongly preferred. Excellent communication and interpersonal skills. Confident, friendly, and approachable personality. Ability to stay calm under pressure and thrive in busy environments. Strong problem-solving and multitasking abilities. Professional appearance and demeanour. Flexibility to work early mornings, weekends, and public holidays.

What We Offer

Full training and uniform provided. Supportive team culture. Staff food and coffee on shift. Staff discount across the bakery and pantry. Bi-annual staff parties.

Hours & Pay

Approx 30 hours over 5 days. Early start, early finish. Operating days Tuesday-Sunday. Weekend availability essential. 13.80ph.
Job Type: Full-time

Pay: 13.80 per hour

Expected hours: 28 - 32 per week

Benefits:

Company events Discounted or free food Employee discount Store discount
Ability to commute/relocate:

Edinburgh, EH3 5BA: reliably commute or plan to relocate before starting work (required)
Experience:

Crowd Management : 1 year (preferred) Customer service: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person