Job Description

As a Receptionist you will be responsible for meeting and greeting patients and visitors to site. Prompt, polite and courteous telephone call handling, providing information, redirecting calls as and when required in a professional manner.


The postholder will support the facilities team in planning and administration achieving an effective and efficient service provision. Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

What is the 'bank'? - The term 'Bank' refers to our pool of bank employees who are our temporary staffing solution, they cover annual leave and sickness across our sites.

Applicants are asked to bring their photo ID and right to work including proof of address to their interviews.

Please note in cases where a high volume of applications are received for a post, the closing date may be brought forward. Therefore applicants are advised to submit their completed application form as early as possible.

We pride ourselves on the high standards throughout our services. You will be a valued member of the Soft FM Team and will be respected for the work you do.


All roles will provide a range of duties across our Trust sites and support services to ensure a safe, efficient and effective service to all patients, staff and visitors is delivered.

Receptionist duties

To demonstrate the Trust's values in everything you do in the work environment and live up to LPT's Leadership Behaviours To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract To provide a friendly and efficient service to all patients and visitors who attend reception across the Trust sites To promptly and efficiently deal with all calls to the reception in a pleasant and courteous manner To be responsible for ensuring the reception is manned at all times during agreed office hours Reception duties and personal enquiries, directing visitors as appropriate To receive incoming telephone calls and ensure that messages are accurately recorded and relayed in a timely manner. To undertake a variety of general office duties, including typing, filing and mail Manage, prioritise and organise own workload and that of others to ensure that deadlines and the demands of the service are met at all times Receive and distribute incoming post, receive external post, frank and/or prepare for collection via porters or Royal Mail Maintain a register of rooms and users details.

Benefits

Competitive salary

including payments for unsocial hours, Saturday and Sunday enhanced pay.

Free

carparking.

Paid

induction& training.

Pension scheme.

27 days paid holiday plus BH. Access to

Blue Light and health service discounts.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us


Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.


We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.


Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.


We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.


For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).


All jobs will require permission to work in the UK.


For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.


Applicants at risk within the local NHS who meet essential criteria will have preference for interview.