Job Description

Key Responsibilities and Skills:

Liaise effectively with a wide range of stakeholders, both internal and external to the organisation, including: Medical staff Multidisciplinary teams (community and inpatient) Service users and carers Health and social care teams Third sector and voluntary agencies Community groups and local authority services Other statutory agencies (e.g. Police, Ministry of Justice) Provide comprehensive secretarial support to named medical staff and the management team. Utilise strong written and verbal communication skills to engage with a diverse range of individuals and external agencies, applying tact and persuasive skills where barriers to understanding or agreement may exist. Exchange verbal and written information with patients, staff, and carers regarding appointments, admissions, meetings, and other service-related matters.



Provide and receive both routine and complex information, including responding to enquiries from external stakeholders and the public. This includes updating patient records, collating information for transfers of care, and handling sensitive data appropriately. Work collaboratively within a multidisciplinary environment, ensuring effective communication with team members and facilitating administrative processes for team meetings. Receive and manage incoming mail (both paper and electronic), ensuring prompt distribution and appropriate action on high-priority items.



Handle telephone and face-to-face interactions with distressed service users in a supportive and empathetic manner. Please see attached file for a full list of duties and responsibilities.