Job Description

Are you passionate about supporting healthcare professionals and making a real difference in emergency care? Join our dynamic, friendly Emergency Department team here at Queen's Hospital as an Emergency Department Assistant.



You'll work in one of the busiest EDs in London, where the pace is fast, the learning curve is steep and the team support is second to none. Our Senior Nursing team are compassionate and visible leaders who take pride in helping their team develop and thrive, especially in a high-pressure environment.



We seek candidates who have completed the Care Certificate with a caring attitude and a flexible, reliable approach. Experience of working in a healthcare setting within a Band 2 position is essential and if you've already had some experience in ED, that's a real bonus. Excellent interpersonal and communication skills with the ability to work well under pressure and as part of a team is essential to this role. Finally, a willingness to learn new skills is key to success!



Our Trust is committed to delivering excellent patient care, supporting staff development, and maintaining a safe, inclusive, and sustainable working environment. You will be part of a team that values respect, open communication, and continuous improvement. We're a teaching hospital with great opportunities for further training, including progression into Nursing Associate or Registered Nurse pathways.



Our Emergency Department Assistants are a vital part of the care we provide. They are kind, motivated and enthusiastic and we need more of them.... does that sound like you?



On the direction of and under the supervision of a Health Care Professional to provide support to that professional either by giving direct patient care and/or clerical, administrative, manual, domestic and technical support.



This role gives you the chance to contribute directly to high-quality patient care within a fast-paced emergency setting. Working under the supervision of healthcare professionals, your responsibilities will include performing venepuncture, cannulation, ECGs, clinical observations, applying plaster of paris, assisting with minor procedures, and supporting patients with mobility, hygiene, and nutrition after training. You will also help maintain equipment and stock, ensuring safety and efficiency in the department.



We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.



We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the 35m we need to transform the A&E at Queen's and get rid of corridor care.



Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.



These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.



The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.



We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.



For further information on this role, please see the attached detailed and Person Specification.



The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.



Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.



All new staff appointed at the Trust are subject to a probationary period.



Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.