Job Description

Responsible for providing administrative and finance support to the Overseas Visitors Team including prompt and accurate invoicing of monies owed to the trust in accordance with trust policy and procedures. To act as point of contact for the team and for matters relating to information requests and investigation of payment disputes. To ensure accurate data recording and record keeping for Overseas Visitors, to deal with queries from patients, their representatives and insurers and to enter details of patient costs to the DH portal for EHIC and S2 claims. To provide monthly data of information to the DH Claims Recovery Unit, updating and reconciling the trust's system for recording amounts due and received.
Main duties of the job

• To invoice patients and insurance companies for the treatment charges of NHS Overseas Visitors.
• To respond to queries by telephone, in writing and in person from NHS Visitors or insurers in respect to charges raised, including requests for information, provision of documentation, payment and instalment plans.
• To liaise with the PPU Credit Control team to respond to requests for information or documentation to assist credit control processes.
• To process details of Overseas Visitors treated under the provision of EHIC and S2 documentation through the DH portal entering accurate details of costs to ensure income is received.
• To liaise with the Home Office, using both the Home Office telephone line and Evidence and Enquiry Service.

About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Details
Date posted
09 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,546 to 32,207 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
391-RFL-6848594
Job locations
Royal Free
Pond Street
London
NW3 2QG
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Qualifications
Essential

• Educated to A-Level or equivalent.
• Educated to GCSE or equivalent.

Desirable

• Educated to degree level or equivalent.

Values
Essential

• Demonstrable ability to meet the Trust Values.

Experience
Essential

• Working in an administrative environment using computerised systems.
• Experience with data inputting and recording systems.

Desirable

• Experience of working in the private healthcare sector, NHS overseas visitor's department, or NHS PPU.
• Conversant with all aspects of DHSC guidelines on NHS overseas visitors charging regulations.
• Experience dealing with a variety of people at different levels in a customer focused environment.
• Use of hospital administration systems.

Skills and Knowledge
Essential

• Computer literacy.
• Working knowledge of Microsoft Office including Word and Excel.

Desirable

• Ability to deal with clients showing empathy and compassion.
• Understanding of DHSC regulations and guidelines.

Aptitudes, personal characteristics
Essential

• Clear and effective writing and verbal communication skills.
• Team Player.
• Meticulous with excellent attention to detail.
• Ability to work under pressure in a dynamic and changing environment.
• Flexible ability to work on own in pursuit of team objectives.
• Ability to use one's own initiative to complete and solve work related tasks.
• Positive and motivated.

Desirable

• Flexibility and adaptability to work between different Trust sites.

Person Specification
Qualifications
Essential

• Educated to A-Level or equivalent.
• Educated to GCSE or equivalent.

Desirable

• Educated to degree level or equivalent.

Values
Essential

• Demonstrable ability to meet the Trust Values.

Experience
Essential

• Working in an administrative environment using computerised systems.
• Experience with data inputting and recording systems.

Desirable

• Experience of working in the private healthcare sector, NHS overseas visitor's department, or NHS PPU.
• Conversant with all aspects of DHSC guidelines on NHS overseas visitors charging regulations.
• Experience dealing with a variety of people at different levels in a customer focused environment.
• Use of hospital administration systems.

Skills and Knowledge
Essential

• Computer literacy.
• Working knowledge of Microsoft Office including Word and Excel.

Desirable

• Ability to deal with clients showing empathy and compassion.
• Understanding of DHSC regulations and guidelines.

Aptitudes, personal characteristics
Essential

• Clear and effective writing and verbal communication skills.
• Team Player.
• Meticulous with excellent attention to detail.
• Ability to work under pressure in a dynamic and changing environment.
• Flexible ability to work on own in pursuit of team objectives.
• Ability to use one's own initiative to complete and solve work related tasks.
• Positive and motivated.

Desirable

• Flexibility and adaptability to work between different Trust sites.

Skills Required