Job Description

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, based at Sandwell Health Campus, with then need to work across sites when necessary.
The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.
Main duties of the job
To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.
To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.
The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.
This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.
About us
IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years

Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Date posted
17 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
820-7140141-DEN
Job locations
Sandwell Health Campus
Lyndon, West bromwich, west midlands
Birmingham
B71 4HJ
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification. Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person Specification
Qualifications
Essential

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent in typing or word processing. RSA 2 or equivalent experience in typing
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Experience
Essential

• Previous administrative experience.
• Previous experience of working with the general public.
• Experience of working with a wide range of professionals

Skills/Knowledge
Essential

• Excellent communication and organisational skills
• Excellent keyboard skills
• Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
• Ability to work as a member of a team.
• Ability to use own initiative and prioritise workload in a methodical approach to work.
• Outstanding Customer Service Skills
• Ability to suggest and implement new procedures.
• Ability to follow tasks through to completion.
• Ability to work under pressure.

Desirable

• Knowledge of information systems i.e. PAS, RiO

Other job requirements
Essential

• Ability to travel between clinics to cover when required.

Personal Qualities
Essential

• Able to work on own initiative and be self-motivated

Person Specification
Qualifications
Essential

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent in typing or word processing. RSA 2 or equivalent experience in typing
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Experience
Essential

• Previous administrative experience.
• Previous experience of working with the general public.
• Experience of working with a wide range of professionals

Skills/Knowledge
Essential

• Excellent communication and organisational skills
• Excellent keyboard skills
• Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
• Ability to work as a member of a team.
• Ability to use own initiative and prioritise workload in a methodical approach to work.
• Outstanding Customer Service Skills
• Ability to suggest and implement new procedures.
• Ability to follow tasks through to completion.
• Ability to work under pressure.

Desirable

• Knowledge of information systems i.e. PAS, RiO

Other job requirements
Essential

• Ability to travel between clinics to cover when required.

Personal Qualities
Essential

• Able to work on own initiative and be self-motivated