Job Description

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
To provide provision of a comprehensive secretarial and administrative service for the Speech & Language Service. Toinclude typing, collation and distribution of letters / reports, managing telephone enquirie's, sending out clinical correspondence relating to community based clinics and schools. Providing general administrative duties including cover for other colleagues in the admin team and be a point of contact for service queries.
Main duties of the job
To ensure a friendly and welcoming point of contact to all service users and staff, giving prompt attention to their requests, directing enquire's and signposting as appropriate.
Prioritise, plan and organise daily workload, ensuring that daily tasks and on-going workloads are prioritised and completed within agreed and acceptable timescales and Standard Operating Procedures. Ensuring the Admin Team Leader is informed of any changes in the working pattern.
About us
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you
Details
Date posted
07 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
820-7495970-CF
Job locations
Springfields Centre
Birmingham
B29 6HA
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification. Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person Specification
Qualifications/Training
Essential

• 5 GCSE's level or equivalent experience
• NVQ Business and Administration 3
• RSA 3 or equivalent
• Proficient in the use of IT Microsoft Office packages or equivalent

Desirable

• European Computer Driving License (ECDL)
• Microsoft Office Specialist Certification

Experience
Essential

• Previous office / administrative experience

Desirable

• Previous NHS clerical experience
• Previous customer care experience
• Experience using the RiO system

Skills and Knowledge
Essential

• Good interpersonal and communication skills with the ability to communicate with a range of people on day to day matters
• Excellent telephone skills and manner
• Appreciation of the reasons for data protection and patient confidentiality issues
• Knowledge and experience of using Microsoft Word / Excel
• Organisational skills, ability to prioritise tasks and working to deadlines
• Understanding of Equality & Diversity

Desirable

• Knowledge of dealing with Service User's

Personal Qualities
Essential

• Ability to work independently but also in a team and to contribute to own personal development
• Flexible team player, able to work on own initiative, with the ability to establish good working relationships with colleagues and to contribute towards improving services
• Capable of working under pressure and delivering to tight timescales whilst maintaining the quality of work
• Ability to project a professional and courteous image at all times

Other Job requirements
Essential

• Willingness to undertake training & development in the role
• Ability to travel to different bases

Person Specification
Qualifications/Training
Essential

• 5 GCSE's level or equivalent experience
• NVQ Business and Administration 3
• RSA 3 or equivalent
• Proficient in the use of IT Microsoft Office packages or equivalent

Desirable

• European Computer Driving License (ECDL)
• Microsoft Office Specialist Certification

Experience
Essential

• Previous office / administrative experience

Desirable

• Previous NHS clerical experience
• Previous customer care experience
• Experience using the RiO system

Skills and Knowledge
Essential

• Good interpersonal and communication skills with the ability to communicate with a range of people on day to day matters
• Excellent telephone skills and manner
• Appreciation of the reasons for data protection and patient confidentiality issues
• Knowledge and experience of using Microsoft Word / Excel
• Organisational skills, ability to prioritise tasks and working to deadlines
• Understanding of Equality & Diversity

Desirable

• Knowledge of dealing with Service User's

Personal Qualities
Essential

• Ability to work independently but also in a team and to contribute to own personal development
• Flexible team player, able to work on own initiative, with the ability to establish good working relationships with colleagues and to contribute towards improving services
• Capable of working under pressure and delivering to tight timescales whilst maintaining the quality of work
• Ability to project a professional and courteous image at all times

Other Job requirements
Essential

• Willingness to undertake training & development in the role
• Ability to travel to different bases

Skills Required