Job Description

An exciting opportunity has arisen for an enthusiastic, organised and motivated individual who would use their knowledge, skills and expertise to facilitate flow in the QE Emergency Department.
This role requires an individual who is IT literate.
The role focuses on minimising delays to patients in the department. The successful candidate will be an active member of the multi-disciplinary team. They will be working alongside clinical colleagues to support patient flow and discharge.
Candidates will need to be able to demonstrate a passion for Emergency Medicine and be able to demonstrate awareness of the challenges the speciality faces. They must be willing to deal with complex and sometimes difficult situations and competing demands.
Main duties of the job
The Flow Co-ordinator will play a prominent role in ensuring the delivery of flow within the Emergency Department at the Queen Elizabeth Hospital. This will be achieved through developing excellent internal communication pathways, the utilisation of the internal escalation process and ensuring the multi-disciplinary team adhere to the Department's internal professional standards.
The post holder will ensure the timely flow of patients through the department to help identify available capacity and place patients appropriately, working within agreed procedures and protocols.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
16 June 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
26,530 to 29,114 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
304-1094228
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description. Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications
Essential

• * Good standard of general education to level 2 standard including maths/English qualifications to level 2/ GCSE or equivalent.
• * Level 3 qualification (A level/ AS/BTEC/NVQ in a related subject to business administration or equivalent comparable experience.

• * Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
• * Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
• * Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
• * Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
• * Can demonstrate ability to deal with routine and non -- routine and unpredictable workload.
• * Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
• * Knowledge of administrative procedures including NHS IT systems which contains patient information
• * Knowledge of clinical terminology and patient flow within an acute hospital setting.
• * Can demonstrate knowledge of Data protection in relation to the role applied for.

• * Good standard of general education to level 2 standard including maths/English qualifications to level 2/ GCSE or equivalent.
• * Level 3 qualification (A level/ AS/BTEC/NVQ in a related subject to business administration or equivalent comparable experience.

• * Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
• * Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
• * Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
• * Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
• * Can demonstrate ability to deal with routine and non -- routine and unpredictable workload.
• * Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
• * Knowledge of administrative procedures including NHS IT systems which contains patient information
• * Knowledge of clinical terminology and patient flow within an acute hospital setting.
• * Can demonstrate knowledge of Data protection in relation to the role applied for.

NHS