Job Description

Band 4 Recovery Coordinator - Hope Service



Avon and Wiltshire Mental Health Partnership NHS Trust



The Hope Service offers a PTSD care pathway for Refugees and Asylum Seekers, including victims of trafficking. We also support people with an asylum seeking background living in Initial Accommodation (IA) hotels across the region. We are looking for a part time Recovery Coordinator (0.4WTE) to join our service, working across Bristol, South Gloucestershire and North Somerset.



This role will include supporting service users to strengthen coping skills and build resilience; sign post to local support services and help service users overcome barriers to accessing mental health support. We are particularly keen to build on the good working partnerships we have with local voluntary sector services.



Our service supports with people with a refugee/asylum seeking background and both experience and a passion for working in this field are essential. People with lived experience of seeking asylum are particularly invited to apply. In return we can offer the opportunity to be part of a dynamic and effective team and opportunities to access specialist training, supervision and support.



The team works primarily from Gloucester House, Southmead Hospital but the role will involve some remote working and community based work across the area in the Home Office hotels.



To support asylum seekers and refugees, and their carers, who have PTSD/Trauma presentation who are accessing psychological support from The Hope Service.



To enable and assist service users to meet their daily health, mental health, social care and wellbeing needs, in line with their person centred recovery goals.



To facilitate engagement with other services, both NHS and 3 rd Sector/voluntary.



To contribute to the ongoing assessment, delivery and review of interventions and activities, against the identified recovery goals.



To act as the care/recovery coordinator for allocated service users.



To support the development and delivery of defined wellbeing initiatives for a wider group of service users.



We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.



We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.



Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.



AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.



At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.



To undertake the role of care/recovery coordinator for an allocated caseload of service users, organising and participating in the ongoing assessment, planning, delivery and review of care to meet identified physical, mental health, social care and well being needs. This may include:



Explaining the role of care coordinator; Developing and reviewing appropriate care plans and organising CPA reviews where appropriate. Organising and participating in defined assessment methods/activities; Identifying other resources and signposting/referring service users to support from other 3rd sector/voluntary and community organisations. Completing relevant paper and electronic documentation in line with the care coordinator role, such as completing Rio notes, progress notes and sending letters to the service user and GP when there is a change in care pathway e.g. MOAT ending, or a piece of defined work starting.

Planning and undertaking defined interventions and treatments to enable the individual to meet and develop their wellbeing needs , inline with an agreed recovery goal. This might include;



Preparing for and facilitating wellbeing groups such as an art group, walking group or sleep sessions. Therapeutic activities to improve coping skills e.g. anger, anxiety, stress management, grounding or relaxation. Therapeutic activities to improve physical health such as exercise programmes, diet or nutrition planning.

Planning and undertaking activities to enable the individual to meet and develop their daily living skills , to increase confidence and independence in line with agreed personal recovery plans. This might include helping individuals to:



Access appropriate and safe housing or make a request to remain living in the BNSSG Complete forms or letters e.g. around housing benefits, employment or education, particularly after LTR confirmed. Understand how to access health care.

Or it might include providing any of the following:

Emotional support, focusing on motivation and encouragement. Information and advice around maintaining good physical health and helping someone to access culturally fitting food. Information on rights under the Mental Health Act. Signing-posting to support around Immigration.

Effectively build hope by developing relationships that acknowledge the personal journey of each person. Helping to focus on someone's strengths and aspirations to allow the creation of meaningful personal recovery plans.



To communicate effectively with a wide range of people in order to build and sustain effective and positive relationships with individuals, and carers, team members and other agencies. This will include working with translation and interpreting services.



To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan, and to think about what they will do if they notice their mental health deteriorating in the future. Where required this may involve working with Safeguarding.



Where indicated to undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.



Organise and participate in the development of risk assessments and crisis management plans. Making sure that when trigger points are reached these are reported appropriately to a registered practitioner within the service, and that immediate or direct action is taken in line with these plans.



Respond to the needs of individuals with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.



Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.



To be responsible for maintaining own caseload on a day-to-day basis, ensuring that time is prioritised effectively and using supervision to manage caseload and help to prioritise workload.



Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by recognising and reporting any signs that may indicate an individual is at risk of neglecting or harming themselves, or at risk from others, and by participating in processes with other agencies to keep the individual safe.



Develop own knowledge and practice , and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.



Monitor and maintain health, safety and security of self and others, taking appropriate action where required.



Maintain accurate, confidential records of patient activity by noting these in the progress notes on Rio. Writing letters to inform service users, their GP and care coordinators, if care coordinated by the recovery team, of changes in care pathway (such as joining and leaving a MOAT group, starting a specific intervention or being discharged).



Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. Reporting monthly activity data.



To participate in local arrangements in order to ensure consistent care to service users across BNSSG.