Job Description

Are you highly organised, detail-oriented, and passionate about supporting timely patient care?

We're looking for a motivated patient pathway coordinator to join our busy and dedicated team at Barking, Havering and redbridge University trust.



As patient pathway for coordinator in Gastroenterology, you'll play a key role in ensuring that every patient is seen and treated within NHS waiting time standards. You'll work closely with clinical, operational, and administrative teams to monitor patient pathways, update systems accurately, and identify potential breaches before they happen.

What you'll do:

Accurately track and update patient pathways within RTT rules and standards Liaise with clinical and admin teams to validate waiting list data Support managers with performance reports and breach analysis Maintain patient confidentiality and uphold data quality standards Help improve processes to ensure patients receive care in a timely manner

What we're looking for:

Strong attention to detail and excellent organisational skills Confident using patient administration systems (EPR) and Excel Understanding of RTT pathways and NHS access targets (training provided if needed) A proactive, team-focused approach and a commitment to patient-centred service To manage the admission of patients on the speciality waiting list efficiently To effectively monitor and maintain relevant speciality waiting lists To ensure the relevant information is entered promptly and accurately onto the Medway System meeting the requirements of the Trust's Patient Access Policy at all times To liaise with patients and establish good working relationships with other members of the team To provide cover for other Admissions officers in their absence and support for clinic prep as required. To monitor and escalate diagnostic waiting times and changes seen To compile, save and dispatch accurately and within a set time frame end of month reports Liaise with the Endoscopy Team Leader and Service Manager at regular meetings to review waiting times Provide supervision, education and support to new and existing members of staff Demonstrate escalation process to the Endoscopy Team Leader and Service Manager.

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and, in recognition of our progress, we've been shortlisted for Trust of the Year at the Health Service Journal Awards.



We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the 35m we need to transform the A&E at Queen's and get rid of corridor care.



Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub.



These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.



The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.



We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.



For further information on this role, please see the attached detailed and Person Specification.



The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.



Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.



All new staff appointed at the Trust are subject to a probationary period.



Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.