Job Description

General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations.

Main duties of the job
Patient Pathway Navigator Band 4 - Oncology
We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free
Our team has pioneered the implementation of the new patient pathway roles with great success - and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.
The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics.
You would be part of the patient pathway from referral to discharge and would be the patients' first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.

• Typing and data-entry skills
• The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust's core values in all your interactions.

For further enquires and/or to visit the department please contact
Fiona Moore - Clinical Pathway Manager x33667 or 0207 4726778
About us
The Royal Free London NHS Foundation Trust has around 900 beds and employs around 5,000 people. As well as services for local people, such as an accident and emergency services and all branches of medicine and surgery, the Trust is renowned for a large number of specialist services. These include: solid organ transplantation, nephrology and hepatology, HIV and infectious diseases, plastic surgery, immunology, amyloidosis and scleroderma. The Royal Free is a leading cancer centre with a range of specialist diagnostic and treatment services in oncology. The Trust is the London Cancer Centre for Hepatobiliary Cancer, Renal Cancer and Skin Cancer and has a world renowned Neuroendocrine Tumour Unit.
Details
Date posted
05 June 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
31,944 to 34,937 a year per annum inclusive of HCAS
Contract
Fixed term
Duration
18 months
Working pattern
Full-time
Reference number
391-RFL-7090869-A
Job locations
Royal Free hospital NHS Trust
Pond street
Hampstead Heath London
NW3 2QG
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential

• Demonstrable ability to meet the Trust Values

Education and professional qualifications
Essential

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable

• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Experience
Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems

Desirable

• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes
Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality

Desirable

• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Person Specification
Royal Free World Class Values
Essential

• Demonstrable ability to meet the Trust Values

Education and professional qualifications
Essential

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable

• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Experience
Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems

Desirable

• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes
Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality

Desirable

• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases