Job Description

We have a new and exciting opportunity for a motivated and flexible individual to join our diverse team. With the opportunity to work as a Bank Healthcare Assistant / Community Phlebotomist in an integrated role, primarily working as a HCA from the Luton Treatment Centre.
You will be based at the Luton Treatment Centre providing basic Nursing care support to the Nursing team and also working in the community visiting patients to provide blood testing in their own homes and also in other clinical bases as part of the community phlebotomy service. At times where other services are facing staffing issues you may be required to assist within your skill set.
The successful candidate must have experience of working as a Health Care Assistant or equivalent. Competence in venepuncture is desirable although full training and support for the right candidate will be given. Time spent between the health care assistant and the community phlebotomy roles will vary depending on the needs of the services.
Main duties of the job
To provide basic nursing care support to the Nursing team at the Luton Treatment Centre.
This role will predominantly be clinic based but will require home visits as and when necessary dependant on staffing levels.
Provide phlebotomy clinics at the Luton Treatment Centre as required and assisting the Community Phlebotomists with domiciliary visits where necessary.
At times where other services are facing staffing issues you may be required to assist within your skill set.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Details
Date posted
22 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro-rata
Contract
Bank
Working pattern
Flexible working
Reference number
448-TSS-7558524
Job locations
Luton Treatment Centre
Vestry Close
Luton
LU1 1AR
Job description
Job responsibilities
Main Duties and Responsibilities
To provide basic nursing care support to the Nursing team.
Provide phlebotomy clinics at the Luton Treatment Centre.
Assist the Community Phlebotomist Service with domiciliary visits where necessary.
When undertaking home visits on scheduled days to plan visits accordingly.
Assess the clients registration forms and initiate investigations (to include blood pressure, weight, height, BMI, urinalysis, screening blood tests, blood glucose tests).
To provide basic dressings as directed by nursing team.
To set up clinical areas prior to clinic and adhere to universal precautions.
To chaperone and assist clients attending for procedures (on and off examination couch, escorting within the building and out to their car)Always Act as an ambassador for the Luton Treatment Centre, welcoming visitors, patients, partners, and other multidisciplinary users of the centre.
To give general advice to patients regarding services, referring them to staff/agencies as required.
Check all equipment prior to clinic and report any defects to appropriate personnel.
To take appropriate emergency action as required and to immediately inform the nurse in charge or manager.
To participate in staff meetings and take minutes in the absence of the administrative staff.
To assist in the collection of information for audit purposes.
To rotate stock according to expiry dates.
To put supplies, pharmacy, logistics and stores away.
To ensure bins are emptied at the end of each clinic.
Communication
Greet patients attending clinics at LTC and signpost them accordingly.
To record accurate, concise information on patient care within the patient notes.
To always maintain confidentiality of patients.
To communicate patient information to medical/nursing staff as appropriate to patient care.
Budgetary Responsibility
To monitor stock in partnership with nursing team and co-ordinate ordering of supplies, logistics and equipment as required.
People Management
Participate in the induction of students and Health Care Staff.
Development of staff.
Maintaining own professional development and requirement to take part in appraisal and one to one process.
Research & Development Activity
Required to undertake Research and development activity e.g. Hand washing and essential steps on a regular basis.
Participate in obtaining patient engagement feedback on a continual basis. Audits as and when required.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call, transported, or transferred electronically must be undertaken with regards to the Trust Information Governance and Information Security policies. Job description
Job responsibilities
Main Duties and Responsibilities
To provide basic nursing care support to the Nursing team.
Provide phlebotomy clinics at the Luton Treatment Centre.
Assist the Community Phlebotomist Service with domiciliary visits where necessary.
When undertaking home visits on scheduled days to plan visits accordingly.
Assess the clients registration forms and initiate investigations (to include blood pressure, weight, height, BMI, urinalysis, screening blood tests, blood glucose tests).
To provide basic dressings as directed by nursing team.
To set up clinical areas prior to clinic and adhere to universal precautions.
To chaperone and assist clients attending for procedures (on and off examination couch, escorting within the building and out to their car)Always Act as an ambassador for the Luton Treatment Centre, welcoming visitors, patients, partners, and other multidisciplinary users of the centre.
To give general advice to patients regarding services, referring them to staff/agencies as required.
Check all equipment prior to clinic and report any defects to appropriate personnel.
To take appropriate emergency action as required and to immediately inform the nurse in charge or manager.
To participate in staff meetings and take minutes in the absence of the administrative staff.
To assist in the collection of information for audit purposes.
To rotate stock according to expiry dates.
To put supplies, pharmacy, logistics and stores away.
To ensure bins are emptied at the end of each clinic.
Communication
Greet patients attending clinics at LTC and signpost them accordingly.
To record accurate, concise information on patient care within the patient notes.
To always maintain confidentiality of patients.
To communicate patient information to medical/nursing staff as appropriate to patient care.
Budgetary Responsibility
To monitor stock in partnership with nursing team and co-ordinate ordering of supplies, logistics and equipment as required.
People Management
Participate in the induction of students and Health Care Staff.
Development of staff.
Maintaining own professional development and requirement to take part in appraisal and one to one process.
Research & Development Activity
Required to undertake Research and development activity e.g. Hand washing and essential steps on a regular basis.
Participate in obtaining patient engagement feedback on a continual basis. Audits as and when required.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call, transported, or transferred electronically must be undertaken with regards to the Trust Information Governance and Information Security policies.
Person Specification
Qualifications & Training
Essential

• N.A.P venepuncture qualification or equivalent or a willingness to undertake training within an agreed timeframe
• Must be able to evidence 'Achievement of Care Certificate or be willing to complete this within first 6 months of employment OR Achievement of a vocationally related qualification (e.g. NVQ in Health and social care/ clinical healthcare)
• Willingness to undertake Trust mandatory, statutory and essential training and further training related to the role to meet the needs of the service

Desirable

• Admin/clerical training
• Previous relevant experience-eg. First aid certificate

Experience
Essential

• Communicate effectively in English
• Experience working as a HCA or equivalent
• Experience of working with the public
• Infection Control and universal precaution training or willingness to undertake training

Desirable

• Phlebotomy experience
• Community experience in the phlebotomy/ health care setting
• Knowledge of computer i.e. Microsoft
• Experience of training staff on a 1-1 basis

Knowledge and Skills
Essential

• Ability to work flexibly as part of a team
• Ability to cope with challenging behaviour
• Ability to work without direct supervision
• Ability to communicate effectively with staff and patients

Desirable

• Experience of S1 IT system
• Experience of Malinko scheduling System

Person Specification
Qualifications & Training
Essential

• N.A.P venepuncture qualification or equivalent or a willingness to undertake training within an agreed timeframe
• Must be able to evidence 'Achievement of Care Certificate or be willing to complete this within first 6 months of employment OR Achievement of a vocationally related qualification (e.g. NVQ in Health and social care/ clinical healthcare)
• Willingness to undertake Trust mandatory, statutory and essential training and further training related to the role to meet the needs of the service

Desirable

• Admin/clerical training
• Previous relevant experience-eg. First aid certificate

Experience
Essential

• Communicate effectively in English
• Experience working as a HCA or equivalent
• Experience of working with the public
• Infection Control and universal precaution training or willingness to undertake training

Desirable

• Phlebotomy experience
• Community experience in the phlebotomy/ health care setting
• Knowledge of computer i.e. Microsoft
• Experience of training staff on a 1-1 basis

Knowledge and Skills
Essential

• Ability to work flexibly as part of a team
• Ability to cope with challenging behaviour
• Ability to work without direct supervision
• Ability to communicate effectively with staff and patients

Desirable

• Experience of S1 IT system
• Experience of Malinko scheduling System

Skills Required