Job Description

An exciting opportunity has arisen to join the Emergency Care Directorate's Administration Team at Ysbyty Gwynedd.
The successful candidate will be the first point of contact for patients, relatives and visitors to the Emergency Department and SDEC and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.
You will possess a good standard of education, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.
You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Emergency Department and SDEC.
The Emergency Department Reception provides 24/7 cover, 365 days per year, therefore the working hours will be flexible and will include early, late and night shifts.
The SDEC Receptionists work from 08.00 - 20.00 Monday to Friday and include early and late shifts.
Main duties of the job
To provide an efficient reception and administration service to the Emergency Care Directorate whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
The ability to speak Welsh is essential for this post.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,433 to 26,060 a year per annum, pro rata
Contract
Bank
Working pattern
Flexible working
Reference number
050-AC485-0725W
Job locations
Ysbyty Gwynedd
Penrhosgarnedd
Bangor
LL57 2PW
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential

• English and Maths to GCSE or Equivalent
• NVQ Level 3 Customer Care (or equivalent)

• Previous Clerical/Office/Reception Experience
• Customer Service Experience

• Previous NHS Experience

• English and Maths to GCSE or Equivalent
• NVQ Level 3 Customer Care (or equivalent)

• Previous Clerical/Office/Reception Experience
• Customer Service Experience

• Previous NHS Experience