Job Description

Job Purpose

The post holder is a member of the Human Resources Services Team and the responsibilities of the team are

to support the daily demand of queries relating to all aspects of HR Operations. The post holder will need to

effectively prioritise incoming call, e-mail and E Forms into urgent and non-urgent and action accordingly.

The HR Services Team are responsible for receiving HR and payroll queries and inputting data related to

individual's contractual terms of employment using the NHS ESR system. The Trust HR team receives a high

volume of telephone calls and e-mails from CLCH employees. The team must ensure a good working

knowledge of the HR Operations standard operating procedures in addition to CLCH policies. Enquiries must

be effectively prioritised and escalated as appropriate and all queries are to be effectively logged and

tracked using a workflow system.



Process new enquiries in accordance with local Standard Operating Protocols (SOPs) Provide accurate advice on CLCH policies and procedures verbally and in written format Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changes

to employees contractual terms and conditions

Provide a first line level of support for all pay related queries Work closely with relevant departments to ensure that all queries are managed and escalated

appropriately and within service levels

Undertake audits and surveys as requested

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.



Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role



Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)



Support with gaining your driving license *T&C's apply



Car lease scheme *T&C's apply



Flexible working options



Annual travel card loan



Training, support and development in your career



To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits



At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.



Process new enquiries in accordance with local Standard Operating Protocols (SOPs) Provide accurate advice on CLCH policies and procedures verbally and in written format Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changes

to employees contractual terms and conditions

Provide a first line level of support for all pay related queries Work closely with relevant departments to ensure that all queries are managed and escalated

appropriately and within service levels

Undertake audits and surveys as requested Work with telephonic equipment and computer software used to support the Trust HR and HR

Operations Team