Job Description

Job PurposeThe post holder is a member of the Human Resources Services Team and the responsibilities of the team areto support the daily demand of queries relating to all aspects of HR Operations. The post holder will need toeffectively prioritise incoming call, e-mail and E Forms into urgent and non-urgent and action accordingly.The HR Services Team are responsible for receiving HR and payroll queries and inputting data related toindividual's contractual terms of employment using the NHS ESR system. The Trust HR team receives a highvolume of telephone calls and e-mails from CLCH employees. The team must ensure a good workingknowledge of the HR Operations standard operating procedures in addition to CLCH policies. Enquiries mustbe effectively prioritised and escalated as appropriate and all queries are to be effectively logged andtracked using a workflow system.
Main duties of the job
o Process new enquiries in accordance with local Standard Operating Protocols (SOPs)o Provide accurate advice on CLCH policies and procedures verbally and in written formato Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changesto employees contractual terms and conditionso Provide a first line level of support for all pay related querieso Work closely with relevant departments to ensure that all queries are managed and escalatedappropriately and within service levelso Undertake audits and surveys as requested
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
• Support with gaining your driving license *T&C's apply
• Car lease scheme *T&C's apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.
Details
Date posted
05 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
14.68 an hour Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay
Contract
Bank
Working pattern
Flexible working
Reference number
824-BANK-HMA4
Job locations
1 Norfolk Square,
Paddington
London
W2 1RU
Job description
Job responsibilities
Process new enquiries in accordance with local Standard Operating Protocols (SOPs) Provide accurate advice on CLCH policies and procedures verbally and in written format Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changesto employees contractual terms and conditions Provide a first line level of support for all pay related queries Work closely with relevant departments to ensure that all queries are managed and escalatedappropriately and within service levels Undertake audits and surveys as requested Work with telephonic equipment and computer software used to support the Trust HR and HROperations Team Job description
Job responsibilities
Process new enquiries in accordance with local Standard Operating Protocols (SOPs) Provide accurate advice on CLCH policies and procedures verbally and in written format Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changesto employees contractual terms and conditions Provide a first line level of support for all pay related queries Work closely with relevant departments to ensure that all queries are managed and escalatedappropriately and within service levels Undertake audits and surveys as requested Work with telephonic equipment and computer software used to support the Trust HR and HROperations Team
Person Specification
Education/Qualification
Essential

• Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
• Good literacy and numeracy skills

Experience
Essential

• Administrative experience in a busy office environment
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of working in a customer service role

Desirable

• Experience of working in a health care environment/ Previous HR experience
• Experience of using the NHS Electronic Staff Record System

Person Specification
Education/Qualification
Essential

• Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
• Good literacy and numeracy skills

Experience
Essential

• Administrative experience in a busy office environment
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of working in a customer service role

Desirable

• Experience of working in a health care environment/ Previous HR experience
• Experience of using the NHS Electronic Staff Record System