Job Description

The ICT Department is seeking a friendly and enthusiastic IT Technician to join the ICT team. The post is part of an established technical support team providing on-site support to users across the Trust. The post holder will respond to calls logged by IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment
Please note: This is an opportunity to join our Bank and work on an 'as and when required' basis. The availability of Bank work cannot be guaranteed. The duration of each Bank booking varies.
Main duties of the job
Key tasks include:

• To provide on-site IT Support to staff
• Configuring and testing devices to work on the trust network
• Demonstrating to staff
• Dealing with staff face to face and ensuring a clear and well-mannered nature
• Provide cover to the ICT ServiceDesk
• Ensure that all IT assets are recorded on appropriate system
• Knowledge of using a Servicedesk/Helpdesk system
• Experience of faulty equipment processes

About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We're
• We Listen
• We Care

Details
Date posted
30 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,225 a year Pa Pro Rata incl HCAS
Contract
Bank
Working pattern
Flexible working
Reference number
277-Bank ICT Band 3 A
Job locations
Pinewood House
Oxleas NHS Trust
Dartford
DA2 7WG
Job description
Job responsibilities
The post holder must have

• Good communicational skills
• Ability to work guided by standard operating procedures and with minimal supervision
• Knowledge and experience of software deployment
• Knowledge and experience of software packages such as Word, Excel and Databases
• Knowledge and experience of hardware components
• Knowledge and experience of imaging platforms where multicasting to a high number of devices

The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users. Job description
Job responsibilities
The post holder must have

• Good communicational skills
• Ability to work guided by standard operating procedures and with minimal supervision
• Knowledge and experience of software deployment
• Knowledge and experience of software packages such as Word, Excel and Databases
• Knowledge and experience of hardware components
• Knowledge and experience of imaging platforms where multicasting to a high number of devices

The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.
Person Specification
Education/Qualifications
Essential

• A Level Qualification or Equiv NVQ Level 3 or Exp working in IT Department

Experience/Knowledge
Essential

• Knowledge and experience of imaging platforms where multicasting to a high number of devices
• Knowledge and experience of Configuring and testing devices

Skills/Ability and Knowledge
Essential

• Face to face customer service experience/good communication skills

Person Specification
Education/Qualifications
Essential

• A Level Qualification or Equiv NVQ Level 3 or Exp working in IT Department

Experience/Knowledge
Essential

• Knowledge and experience of imaging platforms where multicasting to a high number of devices
• Knowledge and experience of Configuring and testing devices

Skills/Ability and Knowledge
Essential

• Face to face customer service experience/good communication skills